Formula One Autocentres - Milton Keynes Reviews Summary

Customer Service

Pros:

• "Amazing service from Imran, even offered to save me money by not replacing a very good condition tyre."
• "On the whole my experience was good and friendly staff which is very important no matter what services you require from anywhere."
• "Very friendly and professional team, technician Matthew Murray and the reception is worth to mention."
• "Great service & very helpful staff from F1 Milton Keynes."
• "Really helpful staff. Happy to recommend."
• "Received great service from Micheal and Rob."
• "Staff very friendly at the Newport Pagnell Centre, very helpful excellent service, ordered my MOT online as soon as I got there they took my car and got on with it."

Cons:

• "Didn't care about my requests and didn't seem to care at all about me as a customer."
• "This was then followed by a load of loud verbal abuse from a 'mechanic' to the man on reception, really unprofessional."
• "When confronted the manager started swearing and called me in to fight very aggressively."
• "Terrible experience!"
• "service at reception was all ok just for that 1 star, rest of it horrible, I advise anyone who plans to use that garage place DON'T USE IT."
• "The Manager couldn’t even make the effort to get of his office chair to apologise."
• "The front desk staff were rude and did not listen to customer requests or pass information to the workshop."

Booking and Timing

Pros:

• "The work was carried out in good time by experienced mechanics and at a very fair price."
• "They were efficient too, only there for an hour to have 4 tyres fitted."
• "Service and MOT all booked and paid for online. Couldn't have been much easier really."
• "Online booking was simple."
• "Easy to book and pay online for my MoT and master service."
• "Fast no fuss service, ordered and booked online."
• "Pre-booked an air con re-gas online. I was dealt with quickly & professionally."

Cons:

• "Booked 9 -30 am appointment and ordered 4 tyres to be fitted a week before... was then told that they didn't even have the ordered tyres!"
• "First I was told it would take about an hour to do the work, it took just over three hours!"
• "Online booking was not accurate."
• "Booked 9 -30 am appointment and ordered 4 tyres to be fitted a week before... Terrible service!"
• "Having ordered 4 tyres online and paid £845 I turned up at the appointed time only to be told they couldn’t fit the tyres they didn’t have the right machine."
• "Booked Tyre fitting appointment online which ended up being cancelled by the branch."
• "Booked in for an MOT, arrived to find it had been move on 30 mins without notice and they were also running 1 hr late!"

Professionalism and Expertise

Pros:

• "The work was completed in very good time and the car was in the same condition as it was left, only it ran a lot better and safer!"
• "He is very knowledgeable and honest."
• "Rob showed us what happened and changed the wheel bearing within no time."
• "Imran carried out the test on my car and was really professional and polite to me."
• "Masin and Lee, outstanding customer service. Really took the time to help me, make me understand what my options were and what they could do to resolve the problems with my car."
• "Courteous, knowledgeable, polite, friendly and fixed our problem."
• "Excellent service. Stuart (tyres specialist) answered all my queries about tyres patiently and professionally."

Cons:

• "Me thinks the staff need some more basic training..."
• "Diagnosed two extremely buckled wheels, but was only told that once the wheel alignment and wheels balancing was done."
• "The engineer who was 'working' on my car buggered off more time than I could count."
• "Told staff member I'd been waiting 1½ hours already and it didn't seem to be worked on at all.... He didn't seem bothered."
• "When my husband arrived he was told 'oh we’ve had three tyre fitters leave and might not be able to do them today'."
• "The person who 'greeted' me (possibly some sort of supervisor) was pretty rude."
• "They moved my car around with no gloves on and filthy hands, marks all over the steering wheel and gearstick."