Kwik Fit Reviews Summary

Customer Service

Pros:

• "Very helpful staff and an easy and pleasant experience."
• "Visited the Eastbourne Kwik Fit today, and they couldn't have been more helpful."
• "Staff were friendly, polite and helpful."
• "The service engineer, was friendly, polite and professional."
• "The staff couldn't have been more obliging and efficient."
• "The guy who helped was extremely helpful and polite."
• "The staff were very polite and helpful especially as I don’t have a clue about cars or tyres!!"

Cons:

• "Was given a wrong diagnosis, then the staff lied to me telling me they had removed the thermostat and that it was functioning correctly."
• "They need to learn from Halfords Autocentre about customer service."
• "The most unhelpful staff ever, pulled in at half 2 with a flat, guy at reception tried fobbing me off saying there will be a considerable wait."
• "Rude and obnoxious manager who could do with a customer services course."
• "Disappointed with the truly awful customer service."
• "Terrible customer service and non-existent security."
• "Very poor service! I booked an online oil change scheduled for 8:30 in the morning. it took six hours for them to do it!"

Pricing

Pros:

• "Good value for money and told us about tyre insurance which we took as fantastic value for money."
• "Booked and paid for a set of tyres via the online facility - worked brilliantly."
• "Also price was amazingly low considering some other options I heard."
• "All this, and at a brilliantly low cost."
• "I checked the website and was quoted a rather reasonable £36 fitted!"

Cons:

• "I am no longer going to go for ease as it appears ease is more expensive and lies to you!"
• "They make up the prices as they go along! Had been charged £215 for 2 tyres a couple of months back."
• "Dismayed to find internet prices at Kwikfit significantly lower than 'on the day' prices."
• "The price seemed expensive but that's cars for you, I suppose?"
• "I was charged the higher amount because I couldn't book a regas because the website didn't know my gas type."
• "This company does not help people to save some money on their cars, they made them pay even more for simple things."
• "I got to the store and was told that the £36 wasn't including fitting and that I had to pay half the tyres cost again to have them fitted!"

Efficiency

Pros:

• "Needed to get my rear brakes sorted.. No problem, left car with them and all sorted in a few hours."
• "Only took my car in for MOT, but everything was really good. From checking in online, to picking up the car."
• "I needed tyre repair on a Sunday... the tyre was done in no time."
• "Quick service, nice staff, gentleman who fixed the wheel explained what the problem is and how he intends to fix it."
• "Very happy with service. Called about a damaged tyre mid morning on 23rd July 2020. Fitted me in immediately including wheel alignment check."
• "The tyre was checked, repaired and dealt with very efficiently."
• "The length of time it took was fairly quick too."

Cons:

• "4 new tyres took 4 different people and nearly 3 hours!!"
• "The waiting time, it's hard to believe just to have battery checked I waited 2h 45min."
• "Left my car with them for 3 days, they strung me along giving me countless excuses of what was wrong with it."
• "Really slow despite me booking my car in and them telling me it would be done within an hour."
• "Poor Customer service Took my car in for an MOT which i was told would take 45mins but it took 2 hours."
• "Nothing Kwik about having to wait 3-4hrs for a change of tyre."
• "Terrible. Popped in to get a flat tyre sorted. Waited nearly 20 minutes to get seen only to be told cant be sorted for 2 days."