Kwik Fit - London - Hammersmith - Goldhawk Reviews Summary

Customer Service

Pros:

• "I have had the pleasure of hafiz and Hany and the rest of the team help me."
• "Kim the manager was very friendly and helpful and immediately said yes of course we can do this for you."
• "Outstanding customer service all round!"
• "Manager Dave was a model of calm efficiency, and the car was fixed within the half hour by Samir the technician."
• "Always a 5 star service when I visit Kwik Fit!"
• "Everyone I encountered throughout my experience at KWIKFIT was helpful & friendly."
• "All the staff here were efficient, polite & helpful."

Cons:

• "Beware. I was told I needed new brake pads and then brake discs all round for over £1000 and was being rushed into making a decision."
• "At 4pm the car was not yet looked into, despite the supposedly planning 2 days before."
• "I arrived early in the morning and was kept waiting for 10 minutes before anyone even acknowledged I was there."
• "The new manager, who is unable to explain anything without an engineer by her side, is also unable to manage the workload she schedules."
• "Felt a bit like a scam and quite unprofessional."
• "went there on Saturday to replace left deepbeam light bulb.1 man at the reception busy with previous customer-no explanations or even estimate for waiting time-person just busy with no attention to details."
• "The staff are not polite."

Facility Cleanliness

Pros:

• "The garage itself was spotless."
• "The garage itself was spotless, and the mechanics were all courteous and seemed knowledgeable and helpful."

Cons:

• "Nobody had any coffee."
• "The centre itself was quite dirty."
• "Busy place and their coffee station was filthy."
• "The Custer seating area is filthy. And the staff are grumpy! Not one smiled!"

Price and Value

Pros:

• "I booked my MOT £35 online for my Mercedes Viano xLong and because it was cheap decided to get the two new tyres (£300), I needed from them too."
• "I assumed that both of the cars required the tyres to be replaced, but in fact it was only a £27.00 repair."
• "Would 100% recommend, they advised me to book online as it was cheaper, excellent team working there who sorted my MOT."
• "The job was done speedily and at a good price."
• "All work has been completed quickly and to a high standard."

Cons:

• "Really nice people working here. But tyre prices are a joke."
• "Booked an appointment for a/c gas refill. They took the payment straight away. 1 hour before the appointment, got a call that they had run out of gas."
• "Once the tyres were fitted we were asked if we want to allign the tyres revealing another £80 hidden cost."
• "I strolled in to get my headlights adjusted... reaching a mind-boggling £74."
• "High cost of wheel alignment was sprung on us when dropping the car off."
• "We were quoted £170 for a single pirelli tyre although the price online was £118."
• "I was staggered by the price when told. £179 for one tyre."