Formula One Autocentres - Dartford Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant service, told us how long it would take and when to come back, everything was spot on correct."
• "Great service thank you."
• "Staff were really good, gave me a call to let me know that my brake pads were close to requiring replacement."
• "Booked for an MOT online. Gentleman at reception was cheerful and directed we to waiting area when I arrived."
• "Dartford branch of Formula 1, nothing but 5* service from all the guys there."
• "They dealt with the problem quickly and efficiently."
• "Wonderful and extremely knowledgeable staff who went to the nth degree to ensure that all was done to my satisfaction."

Cons:

• "Seriously understaffed, booked online and had appointment confirmed."
• "Got there at 1240 and was told it would take an hour... At 3pm (2hrs and 20 mins later!!!) I got bored of waiting and asked when the car would be ready."
• "It's not the mistakes they make, but the way they handle them after... their manager thinks his sarcastic tone is some sort of humour."
• "They apparently fix a problem for for 1600 only for me to realised a month later that it wasn't fixed properly I've now had to pay over 300 to get it fixed."
• "I booked both a Service and MOT and month before the due date and had confirmation of the booking. I arrived the day of the Service and MOT and was greeted by a rather rude and blunt man behind the desk who said 'you wont get your MOT done today as the man who does them is on holiday.'"
• "Very dissatisfied and annoyed. Had booked appointment for 10 am to have all 4 wheels balanced on my Volvo."
• "I've had problems in the past, but after a recent service I have been left dumbfounded at the appalling customer service."

Pricing and Value

Pros:

• "At their prices online you simply cannot beat them!"
• "Graham called to advise me on items that needed work about 2 hours later and we got car back same day - very reasonably priced - all parts & works detailed!"
• "Good place for tyres and will always get great prices."
• "Fair price for tyres."
• "Great prices and so easy to book a slot to have them fitted within 48 hours."
• "Very good price for my replacement tyre and excellent service throughout."
• "Needed 2 front tyres and winter check and balance check thrown in for free."

Cons:

• "They charged me over £800 and when I show my receipt to another garage they says it wouldn’t be more then £400!"
• "Being quoted £10/wheel to swop wheels from front to back wheels is a bit rich."
• "The guy failed to tell me the original price was not including VAT."
• "Fitted wrong tyres & lied about it."
• "When I did get my car oily hand prints were left in the interior."
• "It took them more than 2 hours to change 4 tyres."
• "Bought two new front tyres, fitted promptly whilst I ran errands elsewhere but later that day found that one was at 34 psi and the other 41 psi."

Facilities and Cleanliness

Pros:

• "The work area's are clean as is the waiting area and toilets."
• "MOT seems thorough, with some great kit, a clean garage and decent waiting/view area facilities."
• "There is a large viewing window in the waiting area so you can keep an eye on what the mechanics are doing to your car."
• "Workshop was very clean and watching them do brakes on another car they swept up/tidied as they went."

Cons:

• "No drinks machine available hot or cold sadly on a very hot day."