Kwik Fit Plus - South Croydon Reviews Summary

Customer Service

Pros:

• "Excellent customer service when there was a problem with the equipment used to recharge car air conditioning at Kwikfit South Croydon."
• "Lovely reception with a smile from the girl at the front desk who was attentive and friendly."
• "Manager and team seem to know what they're doing."
• "He obviously loves his job, and cares about his customers."
• "The staff booking me in and carrying out the service were very courteous."
• "Michael looked after us while we waited ensuring at all times my mum was comfortable on the chairs in reception."
• "The staff could not be more helpful."

Cons:

• "Awful experience, manager was wearing flip flops."
• "Worst customer service I've ever experienced."
• "He lost customer before me keys."
• "I stood around waiting for about 10mins to be greeted."
• "Do not go to this kwik fit if you are a young female as they prey on this and think you know nothing! You could end up very out of pocket for no reason."
• "This is really incredibly bad service and customer experience."
• "The 'manager' couldn’t manage a thing & has an attitude problem."

Efficiency and Timeliness

Pros:

• "Got call 45 mins later to say all done and completed."
• "Craig was honest and fast my car was fixed quickly and surprisingly affordable."
• "I was told this was ok and given an appointment for Sunday so I did not have to wait."
• "We got our new tyre after a wait. It was first rate care from both the AA and Kwik Fit."
• "The job was done quickly and nice with friendly phone call to confirm the MOT testing needs and recommended the option for more safety."
• "I booked an appointment online that morning."
• "Wait was long but you could see everyone working at their maximum."

Cons:

• "I was kept waiting for over 45mins, and was fitted another prellii tyre which was not the prelli cinturato p7 I ordered."
• "Took them over 6hrs to do it and that too wrongly!"
• "Five hours later I had to call them to see if my car was ready."
• "I had to wait 90m for 2 new tyres to be changed and a windscreen wiper to be replaced."
• "Appointment was at 3:00pm, to fit 1 new tyre."
• "Was told to book in as early as possible cause of my time schedule so booked in for a mot an full service at 8.30 so it was the first car to be worked on i had to call throughout the day to get updates an finally got a call at 5.30pm to come collect my car."
• "I mean I drove all the way there waited 45 minutes just for him to tell me that in horrible way."

Professionalism

Pros:

• "Been using them for a few years now for doing my MOT checks and the occasional tire deals."
• "Amazing service."
• "The main guy there is a gem - making everyone feel welcomed."
• "GREAT service received from the staff at Kwik-Fit Plus on Friday."
• "Very clear explanation of the findings and which work was required now vs needed soon."
• "Jake Oldfield is a brilliant Manager."
• "The staff were all very professional and welcoming."

Cons:

• "Not happy!"
• "Went in at 1500 as booked to find out when I got there that they didn't have the puncture repair equipment."
• "I felt that as a young female, they preyed on this to make me buy more, thinking that I didn’t know what they were talking about."
• "It was disgusting to see and I won't ever be using Kwik Fit again."
• "Avoid this place at all costs, it was the worst experience of customer service I have ever had."
• "Terrible customer service."
• "They could improve with actually being nice to people and not rude and constantly trying to get rid of their customer."