Formula One Autocentres - Basingstoke Reviews Summary

Customer Service

Pros:

• "The service was very friendly and they went above and beyond to make sure I got the best for my car."
• "The staff are very approachable and accommodative."
• "Tony and the team at Basingstoke have serviced and repaired my daughters car a few times now and I cant fault what they do anything she needs doing is never too much for them."
• "The chap on the desk is lovely, so friendly and welcoming."
• "They have patiently answered all my queries about my car."
• "I can honesty say that Formula One Autocentre Basingstoke were very helpful, honest and reliable."
• "I have always found them to be polite & helpful."

Cons:

• "The manager named Tony was extremely rude and unprofessional."
• "When they knew that I was not interested in their repair, they became rude and ignorant."
• "The most disrespectful manager TONY talked to me in a patronising and disrespectful way."
• "They were rude, disorganised and highly unprofessional."
• "The manager has no management skills whatsoever, When under pressure he gets very rude."
• "Poor and rude behaviour of staff."
• "Their customer service representative and management team was very very poor."

Booking and Timeliness

Pros:

• "Booked mot, all completed on time, very pleasant and helpful staff."
• "Great service as usual. I use the Basingstoke branch at least 3 times a year for service & MOT."
• "All 4 tyres were fitted in less than an hour, which I thought was reasonable."
• "Arrived at the time booked. Friendly and welcoming. Tyre replaced on time and completed within half an hour."
• "I arrived slightly early for my pre booked appointment and 30 minutes later I was good to go. Highly recommend."
• "Booked and paid for two new tyres online with F1 and was easily able to book the best date and time for the work to be done."
• "As always good reception staff, clear quotation and sought approval before starting. Work down in good time."

Cons:

• "Don't double book your technicians and ask people to be there 10 minutes before their appointment if you're not then going to do the work in a timely manner."
• "Booked on line, got there on time, waited 2 hours, they still didn't get around to me, full of excuses."
• "Arrived 15 before appointment to have tyres fitted, had to wait 40 minutes before car went in?"
• "Disaster. Booked and paid online, called in to local branch to confirm, their system said there was no booking."
• "On the 18th Sept I booked a MOT for the 23rd Oct at 08:30 as I was just coming back to the UK and I need to take my car off SORN. On my arrival at the Test center, they denied that I had an appointment with them on that day."
• "It's Sunday PM and they still have it. Nobody answers the phone, and they do not seem apologetic whatsoever for such poor service."
• "Booked car in no problems, good price for a aircon regas and clean. 10.30 told approx 1 hour will call when ready. 3 hours later no call no car."

Quality of Work

Pros:

• "Tyres were a good price, really nice people."
• "Had my mot done it failed but the guys here sorted it out. Were really friendly happy to help and professional. My car is now in great condition and has it's new mot. I will definitely be using this garage again."
• "They have not only balanced 3 of my wheels but also discovered some damage to the tires, suspecting problem with alignment."
• "However on a plus side they did replace the damaged car battery that I purchased from them 2 years ago."
• "Went into get tyres changed. Whilst the wheels were off I asked to look at the brakes which they granted and I realised I need new rear disks and pads. Tony then arranged for them to be delivered and fitted the same day. Excellent service."
• "Once I got there Kieren greeted me politely and I handed him my keys. I couldn't believe it how efficient they were."
• "My car is now in great condition and has it's new mot."