Kwik Fit Plus - Chelmsford Reviews Summary

Professionalism

Pros:

• "As well as being professional the place is clean and its so quiet and comfortable when waiting for the car."
• "Great staff, good location, the job was done in a professional manner and way quicker than other known companies."
• "HAD THE PLEASURE IN TAKING MY Q7 TO CHELMSFORD TODAY. THE PROFESSIONALISM SHOWN BY THE STAFF AND EXTENSIVE KNOWLEDGE IS SECOND TO NONE."
• "Always helped especially in emergencies and staff are really friendly."
• "As always, great service from Gary and the team."
• "Gary and the other staff were very professional and helpful at all times."
• "Very professional and friendly atmosphere."

Cons:

• "After 1 week still no one from Kwik Fit has called or emailed for apologies for the most unprofessional servicing of my car."
• "I wasn't actually there this time, I was waiting for the bus opposite the place, however from past experience it's not a place I'd recommend."
• "So I won’t ever use Kwik Fit again as 30 years later not a lot has changed - Goodbye Kwik Fit."
• "The girl at reception was cutting off all the calls one after another without answering."
• "For costs to suddenly increase when the customer has delivered the vehicle is unprofessional."
• "Every step of my MOT and service was done unprofessionally."
• "Poor customer service!!!"

Service Efficiency

Pros:

• "Replaced within the hour."
• "Didn't mind waiting for my car as there is unlimited tea/coffee or hot chocolate."
• "Amazing care for a customer who walked in on a Sunday afternoon, without prior booking and the team did their best to help."
• "Great service at a great price from a great team!!"
• "Change of 4 tyres, balancing, alignment test and alignment a bit over an hour."
• "Once again Super efficient service."
• "All sorted & on the road again in just over an hour."

Cons:

• "Booked and paid online for 4 new tyres. Decided to book a slot for my convenience. Pointless as they were running an hour behind."
• "7 hours for MOT and service! Dropped car off at 830am as requested and was first through the door in the morning. Left at 330pm."
• "95 minutes later car was ready and asked about the alignment."
• "Not a quick service at all. They clearly had my car for 7 hours and did nothing with it because I left it with them all morning and returned well into the afternoon and in that time it had not been moved from the spot I had parked it in."
• "Not impressed. I booked an appointment for 09:00 and still had to wait well over 2 hours to have two tyres fitted and tracking checked."
• "Usually a very timely experience, but on this day, the replacement of two tyres took just shy of 1.5 hours."
• "Stay clear if you value your time."

Customer Service

Pros:

• "These guys are respectful, friendly and very helpful."
• "My husband took my car in today to get the rear windscreen wiper replaced and Kwikfit were just brilliant."
• "Trustworthy place, would highly recommend."
• "Very friendly & welcoming team who fitted me in on a Sunday morning."
• "The staff were very friendly and helpful."
• "Staff always helpful in explaining what needs doing."
• "Wonderful customer service."