Virgin Active Reviews Summary

Facilities

Pros:

• "Recently refurbished, this gym is a delight!"
• "The pool is a good size and it is fairly quiet during the day."
• "Changing rooms have been refurbished."
• "Clean changing room and brand new showers."
• "Wandsworth Virgin Active has tonnes of great equipment, great staff and never gets too busy."
• "The facilities are well positioned with the sauna and steam room conveniently located next to the pool."
• "The club also has original cardiovascular machines."

Cons:

• "The steam room is and has been borderline disgusting for years."
• "Facilities and machines are extremely out dated and worn out."
• "Showers are really dirty you probably need another shower after you come out those showers."
• "The whole place is dated / feels old / dirty and I would not recommend it as is today."
• "The gym fails on the basics, cleanliness and availability."
• "The area between showers and pool can sometimes look a bit dirty."
• "The showers are in a shocking condition, with mouldy ceiling panels, broken tiles and stained floors."

Classes and Equipment

Pros:

• "I absolutely love this gym and couldn’t live without it. Fantastic classes."
• "Good classes (apparently yoga is excellent)."
• "Classes are amazing, equipment is great, staff are lovely."
• "Instructors are great, pretty much the only thing that keeps people at this gym."
• "This is a big, well equipped gym."
• "The classes I've done here have been first class, and the gym area is very motivating."
• "Lots of fitness equipment nicely spaced out, never too busy."

Cons:

• "Constantly cancelling classes despite instructors giving plenty of notice."
• "Classes are good though always full."
• "They have now decided to let children in throughout the daytime 9 till 7 without providing any extra changing facilities."
• "The number of classes are cutting down continually, making the ones that are still running so busy you cant get in even if you book in advance!"
• "The tutor didn’t show up. Really not happy given I made the effort for a 7am class and the tutor doesn’t even have the decency to turn up."
• "I became a member because they had a room full of boxing punching bugs, and I though I could train in the relevant classes. Then for weeks, all these classes were fully booked."
• "The gym floor is always a mess, weights and equipment everywhere."

Staff and Management

Pros:

• "Taneka was very friendly and created a comfortable environment that helped me relax into the experience really quickly."
• "Super friendly staff."
• "Staff and instructors are amazing, always friendly knowledgeable and remember your name."
• "Friendly staff, clean changing rooms (spacious too) and high quality service."
• "Since Rachel came as manager there have been huge improvements and a keen eye for detail which was lacking in the past with previous managers."
• "Reception staff were lovely."
• "Teacher was great, as I didn't have a clue what I was doing he was very helpful and patient."

Cons:

• "Shambolic management. No aircon in the spin room for months, faulty sound system cutting out during the class."
• "Then suddenly with only 10 days notice (including Easter holidays) no more free parking, adding a minimum of 10% onto the very high monthly charges."
• "The person who introduced himself as a manager was externally rude."
• "They clearly don't give a damn about their existing customers."
• "Staff don’t really care if you have an issue or want to talk to a manager they just give you an email."
• "The staff are lost on what to do when the fire alarm goes off."
• "They were very unapologetic about it and treated me like a school child."

Value and Policies

Pros:

• "You also get 2 hours free parking indoors."
• "I paid £77 per month, including corporate discount."
• "The spa facilities are fantastic."
• "Great gym! It has a range of different classes for all abilities which is fab."
• "Excellent service at the reception."
• "A pretty good selection, including box-fit."
• "The pool is always clean."

Cons:

• "I feel it’s gone downhill in past 18 months. It’s not good value for money at £90 a month."
• "You can only spend 2 hours maximum or get hit with a pricey ticket, so many park outside on the road after hours."
• "Now the prices have gone up and I can access fewer gyms - the tier system is extreme for only having a handful of gyms anyway."
• "Virgin still insist on making you sign at least a 12 month contract unless you want to pay over the odds for a rolling month contract."
• "It's to expensive to the price that has been charged per months now I'm not very happy about it."
• "I have just cancelled my membership due to the sharp decline in quality of facilities and lack of care with complaints and comments."
• "Just a bit pricey and you have to sign up for a membership."