Address: 112 High St, Chesham, HP5 1EB, United Kingdom
Phone: +441494778844
Rating: 4.8
based on 135 reviews.
Communication & Responsiveness
Pros:
"Key to all this was their frequent communication and prompt responses to my queries."
"Both Richard and Robert made this very stressful experience much easier. They were always there to answer my questions."
"The sales service was equally as good - excellent communication from Potter and Ford throughout and brilliant, helpful support/customer service."
"They have been proactive in dealing with our buyers and solicitors and kept us well informed all the way through the process."
"We were kept well informed of the progress and nothing was too much trouble."
"The response to our endless queries was always immediate and constructive."
"Kirsty, who has been my main contact, maintained frequent contact in a friendly, personable, honest, fair and professional manner."
Cons:
"Beware their inventory company... The individuals sent round for the property I was renting couldn't be bothered to get all areas of damage."
"Well Richard needs stop treating and talking to Customers like kids and stop as if some top dog and we are his peasant."
"The company is base on liars and cheats. Stay away from this joke shop. Nothing but fools working here!"
"Disgusting company and horrendous staff."
Professionalism
Pros:
"Buying and selling is so stressful but their knowledge, professionalism and friendly natures helped us immensely."
"Both Richard and Niki were very professional and helpful throughout the process of my house purchase."
"Richard goes above and beyond to ensure the transactions are as stress-free and smooth as possible and is always very professional throughout."
"The whole team were very professional and handled all aspects of our house purchase quickly and carefully."
"Potter & Ford have been excellent. We have very much appreciated the feedback and guidance from both Richard and Robert when we were accepting the offer on our house."
"I am very impressed with their level of professionalism and how much they care about their clients."
"Richard's professionalism and readiness to help were exemplary."
Cons:
"Poor service. Richard is not qualified to be an agent let alone Director! What a joke! Unprofessional."
"We were treated to rude, ill-mannered behaviour by a female member of the letting staff at Potter and Ford."
Customer Service
Pros:
"It feels very family orientated and like nothing is too much trouble."
"I was a first time buyer and was clueless. Nikki was amazing nothing was too much trouble."
"Thanks very much to all of you for helping us sell our house and move to our dream home."
"Potter & Ford have dealt with the last two property sales for my family and they have been efficient and a delight to deal with."
"An outstanding service."
"Everyone was friendly, open, honest, approachable and trustworthy."
"Thank u so much to Potter and Ford for all the help during buying our first house."
Cons:
"Then after using them a second time they seemed to decline rapidly."
"They were deep in the 'rip of tenants' game with unscrupulous fees."
Value & Efficiency
Pros:
"They appear to always have a good caliber of house on their books and are fairly priced in the market."
"We were very happy with the high quality of promotional materials that were produced for the sale."
"The house was on the market for 5 days and sold quickly due to the commitment and hard work scheduling early viewings."
"Potter and Ford immediately remarketted the property and a new purchaser was identified within 2 weeks."
"Richard gave us honest, practical advice to get the most from the sale of our flat."
"Potter and Ford recently acted for us in selling our home and offered sound pricing guidance, as well as making the process very smooth and easy."
"Great communication and accommodating, whenever we needed to attended the property prior to completion."
Cons:
"They charged us 120 (x2) for each person for referencing admin and £150 admin fee (£390 total) when referencing costs about £20 from the 3rd party they use."
"Very pleasant staff, although disappointing property portfolio."