Address: 64 The Broadway, Chesham, HP5 1EH, United Kingdom
Phone: +441494774343
Rating: 4.6
based on 191 reviews.
Customer Service
Pros:
"The service, especially from Rohit, was fantastic."
"Our main contact at Chancellors was Kevin Franklin, who was always polite, prompt and informative in helping us with the process."
"I can honestly say I have been impressed with the communication from Danielle and the rest of the lettings team."
"I cannot thank Grace Curry at Chancellors Chesham enough for her support, professionalism and pure dedication to her job to find us a new home."
"Both Grace and Jamie were always on hand to answer any of our questions and we're so grateful for all of their wonderful help."
"Thank you Bonnie and Nick, You were brilliant, always happy, positive and contactable during our house sale."
"I would recommend the Chesham Chancellors team wholeheartedly."
Cons:
"They never answer the phones, they don't respond to their emails, they withheld information from us."
"Chancellors are the worst people I've ever met. They are rude, unprofessional and devious."
"After over a month of them having my deposit and our moving date being pushed back several times we had an email on the day before we were due to move in saying that we could no longer move in."
"Chancellors don’t even deserve 1star very unprofessional we have been lived 2years in 21 pond park road since June 2017 and we moved out 1st June 2019."
"INSIDE TRADERS !!! Been calling and leaving message for them for the last month or so, no one calls back."
"They appear to have no respect for people."
"They left me, my husband and our 8 month old baby homeless."
Professionalism
Pros:
"I personally found Nicholas Richmond to be professional, engaging, friendly and a person who was honest and upfront, a real asset to the Chancellors name and to the Chesham office."
"Nick maintained close communication with all the main parties and was very proactive in making sure that things were moving and any blockers are been addressed accordingly."
"Nick and his team sold my house very quickly, they kept me in the loop from start to completion, are very professional, knowledgeable and helpful."
"Kevin Franklin... was also able to advise on what could be done to a property to change the layout or potentially increase value, due to his previous experience in the building industry."
"Nick has a wealth of contacts, experience and local knowledge that proved vital in the process."
"The whole team was very professional and made the process a breeze."
"Professional, honest & helpful agents."
Cons:
"Rude and staff lie a lot. Beware if its about letting."
"Staff lied multiple times about the property we were moving into."
"Been lied too on many occasions by all staff at the branch, they are a joke to get hold of and will only contact you when it suits them."
"On the negative side don't feel they were always professional in their attitude e.g. Phoning us up while eating and trying to hassle us into moving earlier than we had stated."
"Everything about this branch is unprofessional and I would not go through chancellors or recommend them to friend."
"So useless and unprofessional, they have made mine and my partners first time renting a horrific experience."
"They appear to have no respect for people and their time. Don't be mislead by my rating. I would give them 0/5 if possible."
Efficiency
Pros:
"They organised a load of house viewings while we were away which resulted in multiple offers above asking price."
"We sold our house with Chancellors in a week!"
"Nick was always confident that they would be able to sell the house again: and he did, repeatedly."
"I live abroad and despite being about 6,000 miles away we had excellent communication so I was always 'fully in the picture' as to progress with my property sale."
"I sold at considerably more than the property was advertised for thanks to Dan's guidance and professional acumen."
"The house sale went through very smoothly and Chancellors kept us up to date with each step of the process."
"The purchase went smoothly and I was kept informed every step of the way."
Cons:
"The difference was 4 months, leaving me with nowhere to live and in a state of uncertainty for months, while they kept lying."
"Now 4 months later the tenant mentioned it still isn't done and he's just going to do it himself."
"They sent out wrong contracts that had to be redone but we only ever found this out after I called them otherwise they wouldn't have told us about it."
"Each time I called, they said it was all a misunderstanding and we’d complete any day."
"After she was trying to resolve a situation for us and came round to inspect the property she said everything was fine and would speak to the landlord about our issue, many phone calls after this due to her late response and lies we had a month to find somewhere else to go from false accusations from a neighbour."
"This is, by a country flippin' mile, the worst service I've had from a letting agent as the landlord."
"Some prime properties have gone on prices much under the market, as the Sales team always plays 'BUSY' card, never showing properties to people like myself who are interested, while I suspect the properties are being sold to their connections."