Percy Thrower's Garden Centre Reviews Summary

Staff and Service

Pros:

• "Staff members are particularly helpful and one member of staff helped my wife twice lifting heavy bags."
• "A wonderful staff member helped me with getting a couple of great trees, shrub, plants fine gravel for wet garden areas was given some great advice."
• "Each member of staff I asked for help went above and beyond. Friendly, knowledgeable, nothing was too much trouble."
• "Great service received by the store team in particularly the Sundries team."
• "Spoke to mark on customer services this morning about an item in store i had seen earlier this week, he kindly located item, he contacted me and put it to one side for collection without any problems, that's great customer service and think it deserves 5 stars."
• "Bebb, Luke and Andy were on hand to help us with every question we had, in the end we purchased a beautiful olive tree."
• "The staff from the garden centre were walking customers back to their cars with umbrellas."

Cons:

• "The staff are very slow and don't listen to what you ask for, drinks are only lukewarm."
• "Lady on Christmas department was rude and unhelpful!"
• "The lady in charge wearing all black was quite rude and looked fed up like she hated her job."
• "Twice now I have had 3 separate members of staff be very rude and aggressive towards both myself and my teenage son."
• "When I paid for the cake the girl on the till had a mouthful of food and didn’t use the word please or thank you."
• "Made me wait for a ridiculous amount of time just to satisfy her need to show who's in charge."
• "Nice place but unfortunately spoiled by a very grumpy lady who has a power trip problem."

Food and Restaurant

Pros:

• "Indulge in some of their delicious food whilst there too at the café."
• "The food was very nice, we had a jacket potato with tuna, and a Ceaser salad plus a naughty piece of carrot cake between us."
• "The food in the restaurant was really good, I had fish and chips, the fish was very large in a beer batter, delicious."
• "The chicken is particularly spectacularly well cooked and their selection of cakes is enough to tempt a saint."
• "The food was hot and tasty and the service great."
• "Coffee and food lovely."
• "Had a lovely Christmas meal here last week. Well priced, hot food and good quality."

Cons:

• "Whilst we sat eating a cake and drinking coffee I watched the chefs. One chef insisted on picking up the chips with his ungloved hand and throwing them on the plate."
• "Nice garden centre spoilt by the restaurant being grossly overpriced!"
• "Bacon brie and cranberry panini absolutely awful, basically a jam sandwich for £9.00."
• "Very disappointed Yorkshire puddings like a rock Roast potatoes dry and inedible."
• "£4.25 for a slice of cake and menu items all given fancy names to go with the prices."
• "We had a pleasant walk around the garden centre and then decided to have a mid morning drink to warm ourselves up. My family and I all had hot chocolate and we agreed it was the worst we have ever tasted!"
• "The mochas weren't the nicest, which is unusual."

Products and Pricing

Pros:

• "A Blue Diamond garden centre, with a wide range of indoor and outdoor plants, garden furniture, homewares and food."
• "The plants look well looked after and healthy and the prices look reasonable."
• "They seem to sell everything that you would want to deck out a garden."
• "Went shopping for Christmas gifts with my friends, lots of choices from a few pounds upwards."
• "I did get a figurine for £5 instead of £34.99."
• "Good choice of healthy plants at reasonable prices."
• "Fantastic range of good quality plants and flowers. Nice gifts too."

Cons:

• "Prices are extortionate and I'm very careful what I purchase here."
• "Expensive items, seen exact same cheaper elsewhere."
• "Incredibly overpriced plants."
• "They have a modestly large selection of plants, but the prices have bordered on ludicrous."
• "Garden centre is great, lots of really nice things a little over priced."
• "Some things are slightly over priced but it's the same in every garden centre."
• "Lovely garden centre but boy do you pay the price."

Facilities and Layout

Pros:

• "this is a huge garden centre among the largest I've been in has a wide range of products and includes some clothing shops shoe shops tropical fish shop among other things."
• "Smart well organised, plenty of choice for gardening, kitchen equipment, Christmas gifts and decorations, clothes and busy cafe / restaurant."
• "The overall setup of the garden center and stores was well-organized, and the Christmas displays were fantastic."
• "The plant section, be it a tad smaller than expected, was well stocked, presented beautifully."
• "Really impressed with how the garden centre has remodelled their outdoor area."
• "Large beautifully laid out garden centre."
• "Lovely big and airy space, which meant it didn’t feel crowded despite being popular."

Cons:

• "It took me 10 minutes to find the house plants."
• "Very poor layout considering I visited in a lockdown."
• "Coffee shop OK but illogical location of entrance (especially for disabled customers) at the opposite end to the serving/ordering point."
• "The aisles around the store are blocked probably to try and make for a one way system but no one adheres to it, and it actually makes shopping harder as you have to walk the entire length of the system to get to tills."
• "Cafe can be a bit more organized tables too close to each other."
• "Disappointed that we had to walk the full length of the store to pay for plants."
• "Clean and well stocked, but feels cluttered."