Dobbies Garden Centre Shrewsbury Reviews Summary

Restaurant & Food Quality

Pros:

• "Had a really lovely afternoon tea here. Family friendly and very reasonably priced, with kids versions available too."
• "Had a Christmas dinner in the Restaurant wish was excellent, young man brought it to the table for us and was very pleasant."
• "Decent food in the restaurant and a good value breakfast."
• "Food was lovely and a decent price."
• "Fast, friendly service and plenty of delicious food."
• "The breakfast was nice."
• "The meal of jacket potato and salad was nice, the salad was fresh and crispy."

Cons:

• "Just stopped here with my family for a lunch break and the food was horrific they got our order wrong and then continued to serve us food that wasn't even edible."
• "Shame about the food quality and the cleanliness behind the food counter."
• "Mixing review score.. Decent garden centre, food! Dam awful.. Cold coffee..mix of lukewarm ham on top of cold ham, eggs not bad, cold chips."
• "Overpriced Garden Centre, the restaurant is filthy dirty, tables are never cleared and staff are unhelpful."
• "Food very overpriced and sandwich came with a lettuce leaf, a slice of tomato that was shaken that hard to get it off the others that it was just the outer skin and 1 slice of cucumber."
• "Hot drinks were cold, extremely slow staff, hot food was appalling for the price."
• "Very poor restaurant, will not be coming back."

Staff & Customer Service

Pros:

• "The staff are very kind and helpful too!"
• "Super lovely staff! And a great cafe with lost of seating."
• "Always love this place. The staff could not be more helpful."
• "A BIG plus point is that all the staff we came into contact with were very friendly and helpful."
• "Staff were very friendly and willing to help even if it wasn't their department."
• "Brilliant service & help by Andy in Shrewsbury he was very helpful & as I am currently awaiting knee surgery & the purchase was heavy without being asked he took the purchase & loaded it in my car. It was a pleasure being served by him."
• "The moment we turned up every member of staff we're so lovely and welcoming."

Cons:

• "The lack of customer service and poor food handling viewed on the food counter was enough to put me off ever returning again."
• "I complained to the girl at the till, she didn't even apologise."
• "Also very under staffed with some customers cleaning their own table before sitting down."
• "Always feel like a burden for trying to pay for food and drink here, staff on tills not always the happiest of people!"
• "The restaurants staff are absolutely rude and no manners what so ever."
• "I had to go back to change a pair of wellies, when i eventually found a member of staff, she was visibly put out that I stopped her to ask a question."
• "Bad experience in cafe today. The lady that brought our food was very rude and miserable just throw plate of lunch on table."

Cleanliness & Maintenance

Pros:

• "The retail areas are clean and well presented."
• "Delightful, bright and spacious garden centre with a large soft play and dining area."

Cons:

• "Toilets are a disgrace (ladies)."
• "I wish I had took a photo of the toilets, very unclean, tissue paper all over the floor."
• "I always call in to dobbies on my drive from London. This time I was disappointed with the cleanliness of the toilet."
• "The toilet facilities are atrocious, worn out and some are none functioning, the overall level of cleanliness is a disgrace."
• "What let's this place down is the female toilets. They are very run down."
• "Found it difficult to find ANY table that was clean......and the floor? Absolutely disgusting."
• "The toilets were disgraceful for such a well known garden centre it was awful."

Value & Pricing

Pros:

• "This is a very good place for all people. Some good bargains on plants and some garden tools also the restaurant was very good top marks."
• "They have a nice range of things to buy but they are on the expensive side. Sales are good though."

Cons:

• "Staggering refreshment prices eg, canned drinks coke etc£1.80, at least twice shop retail."
• "Very overpriced plants and mostly bedding."
• "I do think some of the prices are a little over the market price."
• "The price of the potted Christmas trees was eye-wateringly expensive compared to other high-end garden centres we visited."
• "Disgusting over priced food a cheese and onion panini. £6.95 which was raw onion which were the size of an onion cut in quarters cheese was impossible to spot unless you looked under the boulder sized onions."
• "Vastly over priced is one thing but very poor quality is another...shameful."
• "It is a shame that the Garden Centre and Shop are so over-priced."

Facilities & Amenities

Pros:

• "Had afternoon tea for Father's day. Pre- booked vegetarian option for two adults and four children. No hassle."
• "The plants are nice and healthy."
• "Great selection for the garden but a ton of other stuff too!"
• "Well organised, good choice of plants and wide variety of gardening equipment and gift items."
• "Large selection of beautiful plants and other garden items."
• "They sell a large number of outdoor plants and a good range of indoor plants too."
• "This is a lovely garden centre that offers more than just garden ware."