Cambridge Audi Reviews Summary

Customer Service

Pros:

• "The team at Cambridge Audi are always excellent and take good care of me."
• "All the staff that I dealt with were exceptionally friendly, professional and helpful, with no pushy attitude at all."
• "Steve Wilding looked after the process throughout and the customer service was exemplary from Cambridge Audi."
• "The customer care we was provided with was probably the best Iv experienced from any car dealership."
• "Professional service from every one at Audi, the after care service is as good as the pre sales which is important."
• "Everyone who dealt with us was so helpful, friendly and had time for us even when they were very busy."
• "The sales person we dealt with very knowledgeable, understanding and not pushy."

Cons:

• "They made me feel like one of those irritating customers that the entire staff wants to avoid."
• "The level of customer service I have received has been nothing short of appalling."
• "Standard first service not completed in one day and car held overnight."
• "Very unprofessional attention to detail from their service department!"
• "They always spell my name wrong, even though I have correct them about it."
• "Shocking layout behind the scenes unlike other Audi garages."
• "They never give me and answers for why it has happened."

Showroom Experience

Pros:

• "Bright and airy showroom with easy disabled access."
• "The showroom is always a pleasant place to spend some time."
• "The showroom was spotless, air conditioned and there was a wide range of refreshments available."

Cons:

• "Waiting twenty minutes in the morning to drop my keys off."

Vehicle Service and Maintenance

Pros:

• "The service was carried out efficiently and the car was cleaned inside and out at no extra charge."
• "Audi performed a full health check which also brought up a couple of other points that needed work."
• "Technical service and MOT were great."
• "All the staff were very pleasant and when the car was returned to me someone had not only carried out the usual complimentary clean, the interior looked as if it had been valeted."
• "Brake pads and discs were also fitted during the service, preventing the need to return the car on another occasion."

Cons:

• "Phoned on Friday twice to book my s4 in for a service no one answered."
• "When I brought the car in with the pipe issue, I was initially told the car would be ready in 5 days. And now it has been more than two weeks and still no progress."
• "Make sure you check your car before you leave.. Mine had something spilt all over the headlights after a service."
• "Only complaint is that my car was not cleaned while at Audi."
• "Left my car with zero fuel in so had to go straight to a garage."
• "They took 5 days before even looking at it, by this point the battery was flat."

Sales Experience

Pros:

• "Steven Wilding from the dealership, who sourced the perfect car within 24hrs."
• "Jemma's knowledge and really appreciated her guidance to help us to find the right spec for us."
• "Tim was very helpful and patient allowing me to go through the car buying process with ease."
• "Karan was so pleasant and professional, going through all the details that my brother needed."
• "We were Made very welcome and the sales man Harvey Woodbridge even picked us up from the train station."
• "Harvey Woodbridge was our sales executive and he was very helpful, professional and knowledgeable."
• "Great experience buying my RSQ8, from the initial call to the handover."