Derby Garden Centre Reviews Summary

Staff and Service

Pros:

• "Wonderful garden centre with helpful staff."
• "Staff were very helpful, would definitely go again."
• "Very friendly staff and a clean layout with good accessibility."
• "Great selection of items, staff present to assist if needed."
• "The staff are very welcoming and helpful."
• "Staff very helpful and welcoming."
• "The staff are friendly and helpful."

Cons:

• "Very poor customer service."
• "Customer service shocking!"
• "Worst customer service I have ever experience."
• "Very rude customer service."
• "The service is terrible, the lady's behind the counter were rude and ignorant."
• "Service is very slow despite the fact there is no one waiting."
• "There was 3 members of staff chatting together and all of them didn't even want to help."

Prices and Value

Pros:

• "We went to the cafe and shop within the outside area too which have such a variety of products to choose from at really reasonable prices."
• "Thought the plants were reasonably priced too."
• "Prices are affordable. Free Parking with lots of space."
• "Great selection of plants at a fair price."

Cons:

• "Overpriced for what it is."
• "Really shocked at the prices throughout this 'garden centre'. Plants very expensive."
• "At the cafe the food was okay but extremely over priced."
• "Very expensive."
• "The cafe itself is nice, but the prices are very expensive."
• "Food is very pricey at side of other cafes etc."
• "Very expensive and overpriced."

Accessibility and Layout

Pros:

• "Access is good for prams, buggies, wheelchairs etc and has clean facilities."
• "Great local centre for all your gardening needs... very good access for disabled people."
• "Plenty of disabled parking spaces close to the entrance."

Cons:

• "Unfortunately as a wheelchair user the experience wasn't good. The aisles were often crowded with items in the way which meant that I couldn't get to items that I wanted."
• "You do have to wind your way through miles of miscellaneous gardening goods before getting to where the plants are."
• "Only issue was the aisles were a bit narrow when people in wheelchairs came down them sometimes causing a bottleneck."
• "Access around the ‘restaurant’ was also extremely poor, particularly for my grandfather who uses a walking frame."
• "The car park is not the best and it can be frustrating trying to find a space sometimes."
• "The Isles are too narrow in places to be able to walk side by side."
• "Pretty, clean store, lost a star because it's difficult for the disabled to navigate."

Product Range and Quality

Pros:

• "A really lovely garden centre with a good range of plants and gardening tools and accessories."
• "Lovely and well stocked garden centre. Plants very well maintained with a variety of other departments in store."
• "The breadth of choice is amazing. There is a huge indoor area for lights, chairs, tools and BBQ's etc."
• "I like the garden centre...lots of plants, good selection of really nice cards, gifts and clothes."
• "Great variety of things on sale not just plants and gardening."
• "Well stocked garden centre with wide range of good quality plants, gardening tools & equipment, garden furniture etc."
• "Superb range of plants, gardening supplies and equipment."

Cons:

• "Really no snack food in cafe appropriate for a toddler."
• "Do like Blue Diamond garden centres but, they are all very much same stock everywhere more or less."
• "I was just dissatisfied with their offering of pansies which looked weak and small."
• "Found prices of bedding plants, particularly Pansies to be very expensive."
• "Long gone are the days of going to a garden centre and expecting to buy plants."
• "The garden centre is more of a gift shop than a garden centre."
• "However it does have a huge selection of home fragrances and clothing.....which to me doesn't belong in a GARDEN center."

Cafe and Food Experience

Pros:

• "The cafe is a place you must visit. Delicious buffets and cakes."
• "Restaurant is a dream, had roast dinner which is one of the best I have had this year and it was hot."
• "Food is hot and presented nicely."
• "The restaurant served a lovely hot Sunday lunch and really nice latte."
• "The tea and cakes here are always delicious!"
• "We also had a hot chocolate drink in the cafe. Delicious."
• "The Sunday roast lunch is to die for. Brilliant and extremely professional team especially the restaurant manager, who was placing everyone nothing was too much trouble."

Cons:

• "The young girl who bought the food virtually threw it on the table and was rather miffed when we asked for condiments and never smiled once."
• "This is feedback for cafe only. Won't be visiting again. Loads people where waiting ages at their tables to put their orders in or waiting for their orders."
• "Purchased two drinks, one of which was supposed to be a medium coffee, which was tiny: two scones came to £20."
• "Meat and veg was COLD."
• "The cost of tea for two - 2 teabags and hot water was £4.20! Very disappointed."
• "The food was expensive and the portions were small the food was served on either side plates or rather small dinner plates."
• "The cafe is very expensive and not very nice. The prawn baguette was lots of dry bread and a few prawns."