Currys Reviews Summary

Customer Service

Pros:

• "Amazing place! Super friendly staff, great selection of products, and overall amazing service!"
• "I want to thank the lovely man AJWAD! He advised me what was needed and offered to change the laptop."
• "The tall black guy with the mini dreads is the best employee they have in this store, he knows his stuff inside and out."
• "I visited here yesterday to (a) return a laptop i bought online and (b) purchase a replacement one. It was the best experience i've had in here in as long as i can remember."
• "Ask for Suhail and you will get 5 star treatment from someone who knows what they are talking about."
• "Great service. And purchased my TV at long last with the help of suhail Mohammed pc world Crawley."
• "Several Staff Members were involved in our purchase but they were all friendly, helpful and efficient."

Cons:

• "Extremely unhappy with Currys PC world service."
• "ABSOLUTELY UNACCETAPLE and not the kind of service one would expect from Currys."
• "Staff must be well trained, how to deal with customers queries. They are friendly but not professional at work."
• "Staff uninterested and unhelpful. A guy working in the Carphone warehouse bit literally walked off mid conversation."
• "It's hard to find someone to talk, as employees are hiding or running away from you."
• "I was ignored by 2 members of staff who simply walked past."
• "Staff members all sitting together in small groups chatting to each other and not helping customers who were looking for help."

Product Availability and Stock

Pros:

• "They do have deals that you can watch if you're not in a hurry to buy."
• "Big range of white products."
• "Great shop loads of products ranging from phones, laptops, tablets, gaming consoles, speakers, turn tables, hoovers, fridges, tvs and many many more."
• "Large store, I have always found what I wanted - well stocked."
• "This one is in the Crawley county oak shopping centre ..... the shop has wide range of electronics option right from kitchen appliances, home entertainment appliances, laptops, mobiles, cameras, tablets all under one roof."
• "This is a large store and has wide range of products."
• "Always very clean and tidy store. Good range of products available."

Cons:

• "For all the huge warehouse sized shops Currys has, why do they never have stock of an item?"
• "The only problem with Currys is they don't have enough stock."
• "Because of this lockdown some product are out of stock."
• "It's hard to find someone to talk, as employees are hiding or running away from you. Also, it seems the only stock they have is the one on display and 80% of the time they suggest you go and order online."
• "They never have anything that I am trying to buy."
• "A PC store that never has any computer components in stock."
• "Lack of stock quality control as they never seemed to have enough stock of anything."

Delivery and Collection

Pros:

• "Free parking (really big parking plot), disabled entrance."
• "I was very pleased, I placed an order online for click and collect, received an email acknowledgement for my order and almost straight away another telling me it was ready for collection."
• "Just went here to pick up an online order. Service was quick."
• "Online purchase. Very easy to buy online, very fast delivery."
• "First visit today - ordered TV online, opened Christmas day and the remote didn't work - took it to store on Boxing day and replaced without question in about 5 mins."
• "Curry's click-and-collect service meant I could collect the next day."
• "Ordered a Samsung TV a week ago and noticed it had dropped £200 on the Currys.co.uk website. Popped in and was suitably impressed when they offered the refund the difference without any quibble."

Cons:

• "Ordered a tv and paid for delivery for today. When the item arrived, the screen has a huge crack."
• "do not buy care plane dont buy big items from them as thy take no responsibility......"
• "Made the mistake of coming here to browse for a new fridge freezer... A couple of weeks later we got hit with a parking charge for over staying the maximum time by 11 minutes."
• "Ordered a laptop online and not heard anything. Cannot understand why it takes so long to collect."
• "Pay&Collect orders should be able to collect next day (website + confirmation email says it ) that's why i made an order, item didn't arrived, haven't got any email about the delay."
• "Perfect place to waste your time. Took 4 different people 30 minutes to work out whether they had a product they had on display in stock."
• "No problem with the service received in store but they are clearly unable to deliver the goods."