Currys Reviews Summary

Customer Service

Pros:

• "Friendly staff who were happy to help and answer any questions we had."
• "The staff on the other hand is very helpful and polite, even if they don't always know what they're talking about they're still knowledgeable on most the products there and offer great service and information."
• "All the staff were extremely helpful."
• "Very helpful member of Staff 'Michael' was very knowledgeable, personable & friendly."
• "Served by Michal. Very knowledgeable and helpful chap."
• "Large range of products on show and the staff were more than happy to answer the questions that I had, would definitely recommend a visit if you are looking for something but have a few questions."
• "really helpful and lovely customer service today, helping my sister pick a laptop with all the extras, she is mildly autistic and indecisive and the gentlemen who helped us had so much patience thank you ☺️."

Cons:

• "Awful customer service. Was ready to spend a thousand pound on the new iphone and the guy at the front desk was very unhelpful and uncooperative."
• "Repeatedly harassed by a salesman garbling techspeak at him."
• "Waited ages, despite multiple staff being fairly close but chatting."
• "Appalling service."
• "Poor customer service and especially Samsung items. Would definitely NOT recommend or buy Samsung products from this store."
• "Never purchase from them Quick to take £2500+ for a TV Can’t delivery it Departments shifting blames Keep getting cut off by arrogant staff."
• "Visited to get a laptop that was in stock according to the website.young blonde lady came over & couldn’t be more unhelpful."

Product Availability and Stock

Pros:

• "This store was not our nearest but had the item we required in stock."
• "Stock availability is always good."
• "Currys always have a great range and prices can be ok if you watch for offers."
• "The whole place is very clean and well set out."
• "Plenty of parking outside and disabled parking is also available."
• "Large range of products on show and the staff were more than happy to answer the questions that I had, would definitely recommend a visit if you are looking for something but have a few questions."
• "They also offer a pull up service if you're purchasing large items and are happy to help load into your vehicle if required."

Cons:

• "Unfortunately, what we wanted had to be ordered as it is not kept in any store."
• "Do not carry a lot of the stock they once did."
• "They never seem to have much of it in stock."
• "They have never had any of the items I've chosen in store."
• "Very unimpressed they were showing a product- and offer- they blatantly couldn't fulfill."
• "Another niggly habit they have is on click and collect items."
• "You will get ignored, then upsold insurance you probably don't want or need."

Online and Delivery Service

Pros:

• "The tv was accepted back without any fuss and a replacement supplied."
• "I really came here to say how satisfied I was with the new in-store pick-up method that they're providing."
• "We ordered online and collected in-store and it was handled very smoothly with minimum fuss and contact."
• "Great experience ordered a washing machine online got email to say order ready went to collect parked in loading bay, let them know I was here through email they came with product and loaded it into my car all done without me leaving my front seat great service in these covid times hope this service continues."
• "It was a very simple purchasing procedure: I ordered and paid for my item online, then drove to this store."
• "Currys has certainly changed, it's significantly better to shop in store than on their website as you can find some amazing deals in the store itself."
• "Lots of choice inside, quick service when you click and collect."

Cons:

• "Ordered and paid for a fridge freezer. It was meant to have been delivered today, however when it arrived the delivery driver said he couldn’t deliver it as the doors hadn’t been taken off it and so couldn’t get it in!"
• "Currys online service is poor. Cooker ordered online which arrived damaged."
• "Unfortunately we paid for an additional service to set up the TV which basically didn't happen on the day of delivery!"
• "30 mins on hold waiting to speak to someone and then unhelpful lady dealing with the return."
• "This company is a joke, not one person at customer service was helpful, they were sooooo patronising and didn’t come up with any solutions."
• "Shocking service, they managed to deliver the wrong machine and then it took 50 minutes on the phone mostly on hold to get it sorted out, lets see if they can manage to deliver the correct machine tomorrow."
• "Paid extra for the delivery spot required which was yesterday 5 June 5 pm after being at home all day waiting for the arrival."