Currys Reviews Summary

Customer Service

Pros:

• "Ellie goes above and beyond with her customer service, far more than you’d expect these days!"
• "Staff have the knowledge to advise on any subject and the know how of where to find solutions if they don't know the answer."
• "James asked if he could help and did so with great ease."
• "The staff were lovely, friendly and very helpful when I was deciding on a phone."
• "The young man who served us, was extremely polite, quick to help us with a smile, very helpful and very knowledgeable."
• "The gentleman that tried to help me first was absolutely lovely."
• "Absolutely amazing customer service from Sophie."

Cons:

• "Appalling service. No apologize or explanation. Disgraceful."
• "Shocking service won't go again."
• "The salesman was also very poor in communication."
• "Customer service online is s_h_*_t.... Waiting 2 hours to be transferred to someone else who then transfers me to someone else a sim in the wrong department....."
• "Diabolical online customer service."
• "The worst customer service I've ever had !!"
• "Very rude staff and unhelpful, I was told to leave the store after trying to return a damaged tv was told not there problem."

Product Availability and Stock

Pros:

• "Good range of products."
• "Extensive range of products."
• "I just bought a Tefal Optigrill for £149 advertised for a full £100 more elsewhere."

Cons:

• "He replied 'if it's not on the shelf, we don't have any'."
• "Every time I visit this store the item I decide on from the displays is out of stock."
• "Guess what it was out of stock and had been for over a week."
• "Nearly everything was out of stock (first week of January)."
• "None of models I saw on line were on display in the shop and backroom stock offered a choice of only ONE."
• "Three display items I ended up looking at and each time told not in stock."
• "Very poor stock availability; 4 visits in last 12 months with 4 specific purchases in mind."

Staff Knowledge and Helpfulness

Pros:

• "Staff were knowledge, helpful and friendly."
• "The young lady, (I believe her name to be 'Elly'), at the Shrewsbury branch, could not have been, in my opinion, more knowledgeable, more customer friendly, or, more polite and efficient."
• "Visited today to purchase a new TV “TV Tom” is an asset to the store, very knowledgeable and listened to my needs."
• "I have nothing but praise for Iona and her colleagues as whenever I have visited the Store, they have always been knowledgeable, helpful and ready to answer any question you put to them."

Cons:

• "Staff are not very knowledgeable, could do with closing down really."
• "When I finally did get help trying to buy a tablet, the member of staff had very little product knowledge."
• "None of the staff seemed knowledgeable of the subject I enquired about which I see is very disappointing seeing as part of the stores name is 'pc world', so you would expect someone to at least have some sort of professional experience with computers and their accessories."
• "Staff knowledge is really poor, I build, program and also repair my own and other people's computer and to listen to their staff sometimes is worrying to say the least."