Currys Reviews Summary

Customer Service

Pros:

• "Nice experience with Currys."
• "I saw Andy at the car phone warehouse today as I thought my phone charger was playing up, he actually found out it was fluff in my phone socket... perfect service indeed."
• "The team was more than happy to exchange my tv for a brand new one, great customer service from the Leamington Spa branch."
• "Staff mostly very helpful and in particular Mark."
• "The store very clean and pleasant to browse around which i than spoke to a nice young man that took my order... next day delivery was very good and fast."
• "Absolutely superb customer service. My husband and I bought a fridge and a washing machine on consecutive days and both members of staff were amazing."
• "Fantastic customer service. Was assisted by Letitia who went above and beyond to help with the purchase."

Cons:

• "We ordered an American fridge should have been delivered last weekend but was told it was damaged in transit... We now have no fridge as we got rid of old one to make room for new one and can't get food for Christmas."
• "Seems a bit smaller than others staff were ok but wasn't offered any help on my visit - seemed more interested in security than selling."
• "Went in to buy some printer ink couldn't find it so ask assistant who waved me away saying it wasn't her department."
• "Staff are NOT knowledgeable."
• "really worst service i ever had from this store until now. I’v purchased item in this store worth £1100 two months ago. i haven’t received the goods."
• "Poor and slow service. Waited ages to ask someone to get laptop from stock. Ignored by several managers who could have helped rather than chatting."
• "This place I'm not sure how it stays open.. no customers and no staff to ask any questions to."

Product Availability and Pricing

Pros:

• "A really good Television display from small ones to over 75inch ones."
• "I find almost everything here I look for."
• "The range on most tec you will find it here."
• "Some good bargains, but check stock online before you make a trip."
• "The prices were absolutely brilliant, the store lay out clear and all the laptops, computers etc on display really helped with buying."
• "They we're the only ones that stocked the Razer Ornata keyboard I wanted and it was the same price as Amazon."
• "Same cable at Argos was £5 more expensive."

Cons:

• "Literally no point in this store existing! You can get everything cheaper online."
• "They said they didn't have one and they couldn't locate any in the country, yet they were advertised online as in stock!"
• "They have a display model in store which they will not sell you and you cannot order it for delivery online."
• "Not actually sure how Currys is still surviving. They do not hold much stock."
• "When you buy a Samsung product, make sure you check the care and repair policy. They will never help you even if you have paid for it, they will just charge you extra money."
• "advertised a micro usb lead on line for £3.49, got there and they only did it to order the one on the shop was 5x the price at over £15 ... Very poor business ethics."
• "Terrible service, went in to buy a dryer which was and still is available on the website, but was told it is out of stock."

Staff Interaction and Helpfulness

Pros:

• "Just been looking for a new smallish smart TV. spoke to two separate staff members and both provided very helpful advice and information."
• "Absolutely superb customer service. My husband and I bought a fridge and a washing machine on consecutive days and both members of staff were amazing."
• "We arrived 45 minutes before closing and were instantly asked if we wanted any help by a lovely gentleman called Mike."
• "Fantastic customer service. Was assisted by Letitia who went above and beyond to help with the purchase."
• "Excellent services and highly recommend! Friendly staff especially Teo who was very helpful and efficient!"
• "Everyone seemed friendly and helpful throughout the shop."
• "What a fantastic experience! Ordered a tv for my Son's birthday, went to collect and used the collect by car service... Within 8 minutes my tv was in the boot and the chap who bought it out was very polite and cheerful."

Cons:

• "Completely agree with one of the other reviews. Went in today to look at buying a new tv. Couldn't decide between 2 sizes, so asked one of the 4 staff, who were all stood chatting. Got a one word reply, then they resumed talking. Shocking service."
• "Hard to get attention when you need it, easy when you don't."
• "Usual experience, no staff or at least no one interested in helping."
• "Useless unhelpful staff. More interested in chatting to each other than dealing with customers."
• "I stood in the shop for over 25 minutes. I spoke to two people who said they would be with me 'in a second' and then went on to people who had just come into the store."
• "Worst customer experience ever. Waited 30 mins for a sales assistance even though there were 3 standing behind the tills."
• "Stay away from Coventry store, the people are completely incompetent!!!"