Address: 8 Rupert Ct, London, W1D 6DY, United Kingdom
Phone: +442074343228
Rating: 4.6
based on 158 reviews.
Massage Quality
Pros:
"The massage offered here is really good and done by pros."
"Chung is brilliant for head, neck, and shoulder massage - he managed to work out the knots in my shoulder which no one else has been able to do!"
"The best foot massage I’ve had in life, and I get weekly massages. Very good technique, perfect pressure and friendly service."
"The therapist was highly skilled and paid great attention to every detail, making sure that I felt comfortable throughout the massage."
"Derek is a professional who keeps an eye on you whenever you experience pain. He will explain what is going on and help it to go away."
"Phenomenal foot massage. This is the genuine deal if you're looking for properly deep effective treatment."
"Derek was the best. I suffered sciatica and back pain from excessive golf and he knows exactly which pressure point for reflexology as well as my whole body massage."
Cons:
"Gave the massage 4/5 stars because at times the pain level was a bit too much for me."
"Yesterday I went to this place to get a relaxing massage and I paid 60 pounds for an hour massage, but unfortunately the old man who massaged me... it hurt me a lot."
"Nothing about this hour was enjoyable nor relaxing, just one long 60mn pain."
"The quality of the massage was poor to moderate."
"The massage that the man gave me was very uncomfortable and I subsequently got bruises on my legs."
"I wouldn't call it relaxing in the slightest, but in one hour Derek undid 12 years worth of damage from sitting in front of a computer."
"And they’re mostly just poking and prodding too hard anyway. I’ve had better elsewhere."
Customer Service
Pros:
"Very welcoming staff, the receptionist who I think is the owner of the business can speak Cantonese, Mandarin, and of course English."
"The manager is brilliant too, very helpful and professional she will ensure you have a great experience."
"Very knowledgeable about where pain is centered and staff is very accommodating and friendly."
"The entire staff is friendly and well trained, however I Deric skillfully helped me undo years of damage from sitting in front of a computer."
"I have always found the staff very kind and helpful."
"The staff was friendly and the place clean and comfortable."
"The place is very clean and staff were all really friendly."
Cons:
"The place was etremely unhygenic and staff rude and unfriendly."
"The customer service is poor."
"It doesn't feel like a professional or safe environment."
"The female masseuse who gave me the massage was talking to her colleague about her vacation throughout and was not being attentive to her client."
"One of the cantonese stuff is very rude and unfriendly."
"The lady massaging me was apparently practicing a speech because she didn’t stop speaking for a single second. So loud and annoying."
"She not only humiliated me, she also manipulated two of my daughters into tipping."
Hygiene and Environment
Pros:
"The place is clean and comfortable. Price is just right too."
"Recently refurbished. Very clean. Very polite."
"The atmosphere in the shop was calm and relaxing."
"This place is clean, the staff are great, the prices are cheap, the waits are short and no booking needed."
"The place is very clean and staff were all really friendly."
"Sunday night bliss; lovely staff, clean and superb massage."
"Had a great experience. Clean and friendly."
Cons:
"Cleanliness and hygiene need to be given paramount importance in any spa or massage service. Unfortunately, I noticed certain areas where hygiene standards weren't quite up to par."
"It doesn't feel like a professional or safe environment."
"Rooms downstairs are small for full massages but not sure if that's a big problem."
"A safe environment is essential, and I firmly believe that this takes precedence over all else."
"The place was etremely unhygenic and staff rude and unfriendly."
"Presentable shop, but the masseuse didn’t stop talking loudly in her language while massaging us, which was not relaxing."
"It has to be the best reflexology I've ever had."
Value for Money
Pros:
"Friendly team from £25 for 30 mins but I recommend and hour at £45."
"A superbly relaxing space to spend 30-45 minutes or even an hour you will leave utterly refreshed and walking on air."
"No reservations, walked in right when they opened at 12pm(maybe a bit before!) great massage, 30 mins foot and 15 neck and back-great combo and felt sooooo nice after walking all day the last 4 days!! 45 pounds so fair price!!"
"One of the attraction for me was the reasonable pricing."
"Extremely reasonable prices for the skill involved."
"Very affordable and the massages are great!"
"Great value for money."
Cons:
"They recently underwent a revamp which modernised their space, but at the same time, they raised their prices by 30% which makes them as expensive as all of the other massage places in the central London area."
"Pricier than normal but total worth it."
"It’s £45 for a fantastic massage in central London, don’t expect a posh hotel spa with aromatherapy."
"And they’re mostly just poking and prodding too hard anyway. I’ve had better elsewhere."
"The quality of the massage was poor to moderate."
"Nothing about this hour was enjoyable nor relaxing, just one long 60mn pain."
"The massage that the man gave me was very uncomfortable and I subsequently got bruises on my legs."
Booking and Accessibility
Pros:
"Brilliant walk in foot massage place in the middle of Chinatown! I enjoy an impromptu treatment whenever I feel a lift and don’t mind the first come first serve system."
"Walk in only, expect to wait 15 to 30 min on a busy day but is definitely worth."
"Always busy, but worth it! 😊"
"You don't need to make a booking. Just walk in."
"Walked in off the street and got seen within 5 minutes."
"This place is clean, the staff are great, the prices are cheap, the waits are short and no booking needed."
"Location is really convenient but the down side of it is they only accept walk in."
Cons:
"At peak times (after 4pm) one could wait for an hour+."
"I heard from customers of this salon that this lady at reception, expects and pressurises customers to pay £5 tip as standard."
"If you choose not to give a tip, this lady actually goes out her way to shame people."
"Even if you do give a tip, she also gives you attitude if it is not as much as she expects."
"What made me write this review is to caution people of not only the derogatory behaviour of this lady in the event of not wanting to leave a tip but to make aware the unacceptable coercive practice in this shady salon in Soho."
"This lady pressurises people to tip, which in my view, already creates an uneasy atmosphere."
"She not only humiliated me, she also manipulated two of my daughters into tipping."