Waterfront Leisure Centre Reviews Summary

Changing Rooms

Pros:

• "I found the changing rooms were clean and tidy there was no evidence of slimy floors anywhere that I could see."
• "Changing rooms/ areas warm and clean - showers hot."
• "The changing rooms were nice family sized rooms to change ib and they were nice and clean."
• "changing rooms were spotless as well as toilets being well maintained would deffo go back and would 100% recommend"
• "The Changing Rooms and Showers were reasonably clean and usable."
• "Changing rooms and facilities are large and clean."
• "Centre it's self is clean and very presentable and well signposted."

Cons:

• "The poolside toilets which are absolutely grim are the least of the concerns."
• "The changing rooms were quite dirty but we weren't that bothered about it."
• "The changing rooms are disgusting me and my mates were just stepping over litter in the changing rooms."
• "The changing rooms were disgusting with rubbish left everywhere."
• "Receptionist was quite rude and unhelpful, changing rooms are small, overcrowded and dirty."
• "The showers and changing area are also grim."
• "Changing rooms often smell of urine and are dirty."

Staff and Management

Pros:

• "The kids voted it the best pool and the staff were all friendly."
• "The poolside guards were vigilant and quick to intervene but also helpful."
• "The staff are really helpful and friendly."
• "Staff on pool side are also very friendly."
• "The staff are very nice and pleasant."
• "Staff lovely."
• "The staff is friendly and supportive."

Cons:

• "I was unhappy with staff and manager forced to take off my t-shirt."
• "The staff here don't care at all."
• "The Duty Manager was completely disinterested in our situation."
• "Really disappointed with how 2 staff treated my brother and my mum."
• "One of the staff at the swimming pool was irresponsible and disrespectful."
• "Very rude and unhelpful staff at the reception."
• "The staff were very rude and incompetent."

Facilities and Cleanliness

Pros:

• "Great facilities and swimming pool."
• "Half term has been great, the temperature of the pool and the centre has improved massively."
• "Particularly enjoyed HIIT session with David."
• "The rest of the pool and the toilets seemed clean."
• "The entrance was clean and tidy."
• "The kids very much enjoyed the visit, and we will return."
• "Excellent facilities. Really impressed with what they have to offer."

Cons:

• "The pool is shabby rusted and mouldy with tiles missing and rubbish floating around."
• "Very very and very dirty leisure centre, have not seen leisure centre like that before, the pool side is the worst the place does not get clean at all."
• "I proceeded to the poolside and was greeted by black dirt near the water, plasters floating in the pool."
• "Just feel the pool needs to be cleaned more often as I've seen gross things floating in the pool that I dare not write about."
• "ON TOP OF ALL OF THIS THE PREMISES IS FILTHY AND HAS AN EXTREMELY NEGATIVE VIBE TO IT."
• "The place is dated, unclean, rusted, signs of damage and wear and tear… not well managed or looked after."
• "The place is FILTHY."

Swimming Pool Experience

Pros:

• "Brought my 3 year old to swim. Was apprehensive due to reviews but the pool and changing facilities were absolutely fine. My daughter loved it."
• "Had a brilliant time."
• "The single flume is long and fast and equally as sporadic."
• "Large water slide is great fun."
• "The kids love the swimming."
• "Kids love the waves and slides. They had so much fun."
• "Took kids today. They absolutely enjoyed it. Lots to do."

Cons:

• "Not sure why everyone has given low ratings, other than the fact that the family swimming times are inconvenient and too late for younger children and the membership prices are a little overpriced."
• "The swimming pool has been cold for months and i am told its normal temperature but when my kids come out there swimming lessons shivering and blue lips saying they don’t want to return and they are in outdoor wetsuits i don't believe the temperature is “normal”."
• "Wave machine ran 4 times for less than 5 min in hour session we were there."
• "The middle swimming pool is not open at all even during half term."
• "The water is far too cold."
• "It can get VERY busy. It's hard to enjoy yourself when the pool is so busy."
• "The water seems murky."