Serenity Brides Reviews Summary

Dress Selection and Variety

Pros:

• "They have a great selection of beautiful dresses which meant I was able to find the style and colour I had envisaged."
• "I fell in love almost instantly with Ellen, a beautiful sparkly sleeveless dress with intricate floral designs and the colour of vintage rose/nude I was hopeful for."
• "The Rick Your Curves section has a huge selection of dresses to try."
• "The shop’s amazing, you really do have a wow moment when you walk though to all the dresses."
• "There is a great selection of dresses, and was so nice to have lots of dresses in larger sizes being a curvy bride."
• "The showroom of dresses was beautiful and it’s nice that you get to go around at your own leisure picking out dresses you’d like to try on."
• "The store holds a wide range of dresses to suit all shapes."

Cons:

• "When booked I specifically stated I was looking for a formal dress - not bridal, and all I was offered was bridal gowns!"
• "All of the dresses were large sizes so the lady looking after us had to basically clamp the dress together at the back with what seemed like garden equipment.... not a great look when trying to get an idea of what the dress looks like from the back."
• "1 of the dresses I had seen online was not available anymore but Lyndsay found me a similar one to try."

Customer Service Experience

Pros:

• "Aimee was so warm, fun and knowledgeable and made me feel super comfortable."
• "Very friendly and helpful and can’t fault the service."
• "Was so pleased with the friendly and professional service that i received at serenity brides."
• "I was very impressed by the complete professionalism and patience shown at Serenity Brides."
• "Lyndsey at Serenity Brides was the friendliest and most helpful person."
• "Lyndsey was absolutely fantastic! She made me feel safe, heard and very comfortable."
• "The staff were amazing. They guided me in the right direction and made me feel so comfortable."

Cons:

• "Extremely disappointed! I had to almost battle to book an appointment as the lady was not listening to what I wanted."
• "Not the experience I had hoped for at all."
• "Really sad day, for what was supposed to be a lovely memory."
• "Terrible service, poor quality alterations, forced to sign meaningless agreements after each fitting despite faulty product."
• "Unreliable, and total blameshifters."
• "I felt rushed and like an inconvenience and certainly didn't feel special."
• "Rude staff.. I felt right from the beginning I was wasting their time."

Fitting and Alterations

Pros:

• "I met with Ija the seamstress a couple of days later for a fitting and we made this dress my own."
• "A huge thank you to Valerie, the alterations were perfect and clearly she is a professional."
• "My alteration lady was amazing and no job was too big."
• "Trudi was absolutely incredible - she put me at ease straight away."
• "My consultant josie was fantastic not only with me but my 8 year old, my mum and my friend."