Boundary Outlet - Walsall Reviews Summary

Product Selection and Variety

Pros:

• "Top of the range quality items ranging from household accessories to clothing."
• "It's a very large store with a big variety of brands and items."
• "A lovely shop where you can buy variety of things, e.g. clothes, shoes, handbags, suitcases, kitchen pots, pans, plates, cutlery sets, towels, bedding etc."
• "They sell designer/branded items at discounted prices."
• "There's plenty of space for parking, there's a huge selection of discounted clothes (m/f) shoes and kitchen ware."
• "It has so much choice and good quality from aftershave and perfume to bedding to kitchenware to clothing."
• "The shop has a vast range of stock where you can truly find something for everyone."

Cons:

• "Vastly inflated prices on sub-standard goods."
• "Some clothing may be discounted but most things just a con as you can generally get them for that price or cheaper elsewhere anyway."
• "Not as cheap as they make out Checked prices online to find them much cheaper at other outlets."
• "Also the selection of clothes labels doesn't seem as many."
• "Clothing is more aimed at elderly people though opposed to the younger generation."
• "The clothes are so dated."
• "If you're under 30 there's no clothing for you. It's all very old focused."

Store Layout and Accessibility

Pros:

• "The store itself was not an issue. Wider aisles, assistants wearing masks etc."
• "Staff polite and professional and customers kept their distance from one another."
• "Big, free, car park, lots of disabled spaces. Store is disabled and wheelchair friendly."
• "One way system in place plenty of space not all crowded and crushed."
• "Ample free parking, with good access for restricted mobility."
• "Clean, bright and spacious store with plenty of choice in clothes."
• "Super clean and tidy. Love the new look. Well set out. With room to move around rails with a shopping trolley."

Cons:

• "Just popped in but it is always that busy. Trying to park is a nightmare."
• "The only trouble with this store for me, is the lack of walking space."
• "It's now so packed with rails that you struggle to get through the store."
• "This shop fails to consider customer experience. Narrow isles with most shoppers using trollies leads to frayed tempers."
• "Too much merchandise crammed onto shop floor and narrow gangways between the lines of racks."
• "Aisles are very close together, and as it tends to be always very busy gets crowded."
• "Very difficult to get round with a wheelchair as all the rails and shelves are too close together."

Customer Service

Pros:

• "Staff are friendly and helpful!"
• "Rob was incredibly helpful and went above and beyond."
• "All staff are really friendly, not pushy to get the sale but extremely helpful, in every department."
• "Staff are very helpful."
• "A shout out to the helpful staff, the young blonde lady in particular, for her knowledge on the suitcases, & able to offer advice, demonstrating comparable features for us."
• "Staff plentiful and both pleasant and helpful."
• "The staff are very helpful and there is a wide range of things to choose from."

Cons:

• "Staff wearing bright yellow social distancing t-shirts but make no effort to actually enforce it."
• "Staff seem disinterested and happy to chat amongst themselves across the aisle ways making customers feel uncomfortable."
• "Stood in a queue for at least 10 minutes waiting to be served at check outs, only a young guy serving rushed off his feet while staff at the other end of checkouts were chatting and laughing."
• "Rude customer service and store walkways are far too small."
• "Staff on perfume shop franchise were less helpful...I queued to pay for 10 minutes for them to tell me, quite rudely, that I had to pay for my fragrance items at a general pay desk."
• "Horrible place to shop, staff look down their noses at you, too busy talking to help, rude."
• "Great selection of clothing but was put off by 3 older white women working in the Home section who looked at me and my dad as if we were aliens, giving dirty looks and sniggered behind our backs."

Café and Food Services

Pros:

• "Enjoyed my visit and the choice was great the cafe was brilliant and catered for my allergies."
• "There is a café serving breakfast, lunch, hot/cold drinks and snacks."
• "Lovely little cafe does soups sandwiches and jacket potatoes."
• "Very good cafeteria."
• "Staff in the café always so pleasant, lovely filter coffees & teas, and tasty food and snacks always available in the spacious cafe."
• "The visit to the cafe with 3 children as well, was not a rip off, and lovely touch to have a free mince pie."
• "Cafe very reasonable prices. Recommend the hot chocolate."

Cons:

• "Café a bit overpriced and tables are too close together."
• "But the experience in the cafe was disappointing. A small menu and they had run out of a lot of options."
• "The beverages in cafe am never topped up such as cakes sandwiches when ever we have been in and it's never late about 3 theirs never nothing there and they open till 8 coffee and hot chocolate is always like warm."
• "Food is quite small portions for the price."
• "Cafe had had a refurb looked nice but selection and quality of food very poor."
• "The cafe does not offer anything for vegan diets."
• "I think the cafe is way overpriced for what it serves."