Creams Cafe Walsall Reviews Summary

Quality of Food

Pros:

• "I really recommend their deliciously smooth and creamy gelato."
• "The waffle was flavoursome and wasn't overly sweet."
• "Desserts were lovely!"
• "The chocolate fudge ice cream tasted exactly like Ben and Jerry's which is always a positive."

Cons:

• "In the milkshake found a plastic item looks like a bit off a blender."
• "Waffles were exceptionally cold. So cold the chocolate didn't even melt."
• "Ordered a waffle and a snickers milk shake. In the milkshake found a plastic item looks like a bit off a blender."
• "I messaged them a photo of my apple crumble pie that turned up with burnt holes through the pie case and tasted burnt."

Customer Service

Pros:

• "The staff here are always smiling and made us feel really welcome."
• "Megan was exceptional, so welcoming, she did my kinder bueno shake, absolutely will be coming back here again!"
• "Warm and delightful welcome from staff on arrival in the middle of serving another customer made us feel appreciated."

Cons:

• "Rude staff. Waited on the door step for 5 minutes she looked at us looked really annoyed by new guests!"
• "Waited for 30mins with no queue. Didn’t take my order and kept ignoring us."
• "The worst service I have ever experienced and not to forget the rudeness portrayed by the staff!"
• "Awful service!!! Waited approx 5 mins to be served while 2 grumpy members of staff just stared at me!"

Cleanliness and Hygiene

Pros:

• "The cafe was clean with a friendly atmosphere and I would be more than happy to visit there again."

Cons:

• "Seating area was soiled and sticky! Female staff frowned upon request to give it a wipe as we had young kids with us."
• "Food was over priced for what we got, but hygiene needs to be looked at."
• "No slush available machine was broken, food came after 30-45 mins of ordering was not a clean area."

Value for Money

Pros:

• "This place may be small but wowee their wonderful Sundaes pack a punch. Great value for money."

Cons:

• "Food was over priced for what we got."
• "The price was ridiculous for what you got served."
• "Ordered through Uber eats today 4 cookie doughs and 2 cakes with custard. We had no custard and the cookie doughs were in 1 corner of the box after paying £48 was very very disappointed."

Atmosphere

Pros:

• "The overall atmosphere was wonderful it's a really nice establishment to hang out, bring your friends and family and enjoy delicious desserts!"

Cons:

• "The place has zero atmosphere. No music."
• "Pretty disappointing visit. The place has zero atmosphere."