McDonald's Reviews Summary

Parking Fines and Restrictions

Pros:

• "As McDonald's go, the drive through and walk in is fine."

Cons:

• "You park at a McDonald’s and have a meal but unless you are done within 20 mins you get a £100 parking fine in the post!"
• "If you stay over 10mins for pick up you waiting you are charged £100 parking fine. Signs are barely readable in the dark."
• "I’m a Uber Eats food courier and I went to this Wisemore McDonalds to collect an order. After 13 days I’ve received a £100, for Parking in the McDonald’s car Park."
• "Appalling customer service and scam car park in operation. Beware if you go to this McDonald's and park on site as there is a good chance you will end up with a £100 fine."

Order Accuracy and Food Quality

Pros:

• "The food was fine. But the service wasn’t all that good."

Cons:

• "Very bad service, don't care about customers. It's not the first time I have been getting the wrong delivery from them."
• "I have just been ripped off half an hour ago my order was wrong and as they did not put all my ordered food."
• "Whoever wants to have a laugh, order delivery from this McDonalds. Not sure last time I had an order fully correct delivered."
• "DO NOT ORDER FROM HERE THROUGH JUSTEAT!! Every single time I've ordered there’s always 2+ items missing."
• "Incredibly bad service waited for 10mins whilst cars that came after us on the other drive thru lane went through."

Customer Service

Pros:

• "The staff gets overwhelmed and not given enough support from higher ups at McDonald's, very clear whoever opened the site has gone over their head with requirements that busy site like this requires."

Cons:

• "I just received a penalty notice for waiting in the drive through for 38 minutes on the 11 November at 7.30. I waited in my car, patiently, in the queue."
• "Never have I met somebody more obnoxious than Heather a member of staff serving me at the drive-through I asked her to top up my drink and she point blank refused."
• "Staff were very helpful in showing us how to avoid the parking charges. We ordered and when it arrived some of the food was cold, it was replaced after we took it back."
• "I was really distraught when the worker couldn’t tell me if my ice cream mucflurry was halal or not and was told to shut up by one of the workers called Donna."

Delivery Issues

Pros:

• "They accidentally got my order wrong, I’ve ordered Big Mac and cheeseburger for myself and 20 McNuggets for my partner but instead of the 20 McNuggets they gave us 40 by mistake."

Cons:

• "I ordered via McDonalds delivery app and went with the just eat delivery as the order was overall cheaper, however, the store is almost 2 mile from my home yet they sent a poxy electric hybrid bike to deliver my order!!!"
• "Waited far too long for a meal to come, customer service was shocking, food comes stone cold and McFlurrys are basically watery cream when handed to us."
• "I waited two hours for my order to be delivered and after waiting two hours they still didn't deliver my order and they gave me my money back, I had the same problem more than 15 times and the store is 7 minutes away."
• "Just popped in on my way into work for a bacon bap. Had a great surprise when I opened the bag at work. Cold potato thing, over cooked rubbery bacon and to top it off a rock hard stale bap."