Currys Reviews Summary

Customer Service

Pros:

• "Service that good really is rare!"
• "Young guy called Azz helped me. I can't praise him enough. Patient, product knowledgeable and very understanding."
• "A good lad called Jack helped me a lot today."
• "The sales person serving however was excellent and couldn't fault her at all. Precise, helpful and friendly."
• "The lady that served us. Was the most helpful person we could possibly meet. She was knowledgeable on the product we ask about."
• "We have been coming here for years because of the excellent service advice and range of products."
• "I had a very positive experience at the Tech support section of Currys today."

Cons:

• "Trying to find someone who is willing to help you with a query was still impossible."
• "Terrible, unbelievably rude and unhelpful staff, simply clueless with regards to dealing with customers."
• "Awful experience, ordered and paid for item over phone, went to collect and told they had no order placed. Money taken from account. Staff very unhelpful."
• "We left the shop feeling that the staff were not interested, did not know about competent customer service, and not at all concerned about missing out on a sale."
• "Don’t go here if you need a printer. Useless staff didn’t know anything about printers."
• "Poor service. When looking for help all staff stood around talking and you're made to feel bad for interrupting their conversation!"
• "Appalling service. All staff members have seen me standing around looking for help."

Product Availability and Condition

Pros:

• "I like to visit this shop as it has a huge display area and you can find everything you need there."
• "This is a large, well stocked store for tech toys and home gadgets."
• "The store in Hove is very large with a vast choice of all electrical appliance."
• "Well designed store with a great range of products!"
• "Good selection of items and electronics, they always have great prices."
• "Wonderful store with wonderful staff."
• "Very good range of products, I am NOT a top end buyer I look for medium and bargain prices gear it is still possible to get a bargain but you must do your research first."

Cons:

• "I wanted to try Meta Quest and Rayban meta glasses. Both were not in working condition."
• "The incompetence of this company is indescribable, first they fail to deliver as they couldn't find me, then the call centre was extremely rude."
• "The amount of electrical items on offer is pretty impressive. However the staff can be pretty unhelpful and are very very clearly on commission."
• "The only downside being that Curry's online could deliver the same washing machine five days earlier than the store."
• "This place is mad! They have almost nothing in stock and although they will match online prices they can't get the order in for ages."
• "Unfortunately lack of stock and no capability to find out when it would be available was a disappointment."
• "In the end we picked a TV and it was out of stock."

Staff Knowledge and Helpfulness

Pros:

• "He listened carefully and helped me to work out what would be best for my needs."
• "Yesterday I visited the store and a fantastic assistant called Conrad helped me understand what to look for in my new business laptop."
• "I needed a new charger assistant Jeffrey 131 was so helpful being unsure of all various ones."
• "Fantastically helpful staff. Very knowledgable about the TV's and confirmed exactly what the online reviews said about my chosen TV. Also threw in a great service repair package. All my questions answered with real knowledge. Didn't wait long at all. Whats not to like. Happy days."
• "The staff member immediately identified the problem with the existing phone, explained where we might be able to get it fixed, guided us through the differences between the phones we had and the ones we were considering purchasing."
• "We were lucky to be served by a very knowledgeable and understanding sales person."
• "The salesman was very knowledgeable, and knew his stuff."

Cons:

• "If you are thinking about buying one of the cheap laptops they will definitely try to encourage you to spend significantly more money."
• "Some of them lack knowledge of products and have given me wrong information."
• "After waiting for a long time for someone to show me a laptop... she didn't have a clue so she googled it on her phone."
• "I called out again and someone arrived and said they have no knowledge on these things."
• "Staff sometimes not that familiar with new goods, and frustrating/irritating when try to bluff when questions asked."
• "No stock and also when asking for advice they just read off the spec label on the product, which I can easily do."
• "Very poor in-store customer service in general and can’t even provide basic information about the products they have in store."

Delivery and Online Services

Pros:

• "Fantastic and fast service. I managed to run into the sea with my wireless headphones in my pocket - went up to curry's and they hooked me up with a much better + somehow cheaper deal on a set of great wireless headphones."
• "The guys who fitted the new one and carted off the old one were careful and did their job well."
• "Ordered a washing machine and cooker, James and Reese who delivered and installed were brilliant, went above and beyond to help."
• "The service on the phone prior to ordering the freezer was really helpful and the collection process of bringing it out to the car and loading into the boot was all very simple and smooth process."
• "Came this recent week for click and collect. Must say I received great customer service… Nice quick easy service."
• "Helpful staff and even one who was passing recommending the machine she bought and explaining why."
• "The staff were very quick to resolve any problems and questions I had regarding my purchase and the bundles."

Cons:

• "NEVEDR BUY FROM THESE PEOPLE! 10 days ago I ordered a fridge freezer from Curry's. I paid an additional £35 to have a specific delivery date and time. Was due to be delivered yesterday afternoon."
• "Worst delivery experience ever! The delivery drivers just left it outside of my house in the rain."
• "Unfortunately, they did not stick to their advertised bank holiday opening times (closed earlier than 8pm) and an employee didn't know about the ability to compare TV specs on their own website."
• "Don't rely on the 'collect from car' feature if you click and collect, as you'll be left waiting in your car for ages."
• "Horrible service. I ordered a washing machine and it said it would arrive at 2:30-6:00. I have been waiting for hours and it is now 8:00 and they have just messaged me telling me order will come in another 10 days!"
• "Ordered, and paid for, a new laptop to collect same day from Hove store. Waited all day, no email."
• "I bought a fridge, they gave me a delivery slot from 7:00 to 11:00. They promised to be on time and to call me 1h before they delivered the item. Well, they did not call at all."