Morrisons Reviews Summary

Customer Service

Pros:

• "If you’re looking for something specific staff are helpful and friendly."
• "BUSY!!! but staff are lovely - helpful, smiley and working extremely hard."
• "All staff are very friendly and helpful."
• "Staff are efficient and helpful and friendly."
• "The staff are excellent and very helpful and smart in their uniforms."
• "The staff are really nice and helpful and friendly too."
• "Great staff and very polite and helpful always help me to pick my shopping and pack it for me."

Cons:

• "Waitress banged plate down. Chips fell on the table. No apology."
• "Would have asked the staff (who are good at hiding) to microwave it but their ‘everything is a bother’ attitude put me off."
• "After six items that where on my shopping list where out of stock I gave up."
• "Half the menu not available again indicating great organisation and management- NOT!"
• "Had an issue with a coupon at checkout, cashier was rather abrupt over it."
• "I was also left waiting to be served for several minutes whilst the staff chatted."
• "The staff always look so miserable, the shelves are always empty."

Cleanliness

Pros:

• "I popped into Morrisons yesterday briefly to get a couple of items, store was clean and tidy."
• "Very clean store and toilets."
• "Restaurant was clean and was busy enough."

Cons:

• "Baby trolleys kept in underground carpark and obviously never cleaned."
• "Coffee machine area very untidy and not clean."
• "Cafe - it looks dirty, the staff are not in uniform with no hair nets."
• "To top it off the in store café is horrendous, dirty cutlery, rusty tea pots and barely enough staff."
• "Store has really gone downhill recently, isles always flooded with water, food packages open on display."
• "The service and food in cafe is appalling. Very slow service and food quality is not even good."
• "Toilets not always the cleanest."

Facilities

Pros:

• "Plenty of space to manoeuvre a wheelchair and trolley."
• "Nice large carpark too."
• "Parking area is perfect too, also have covered parking for when the weather is questionable."
• "Easy to park here, there is an escalator or a lift that can be used for people with restricted mobility."
• "underground parking is great with perfect provision for disabled customers!!"
• "A large, well-equipped store offering prices comparable to other large chain stores."
• "Modern superstore with decent stock."

Cons:

• "the down travelator is broken at the moment but alternative arrangements were made with clear signage."
• "Fire exit need unblocking."
• "Using the clothes section to queue trolleys for the tills is not entirely helpful."
• "This store is normally well run and organised unfortunately this visit it was not the escalator was broken causing chaos waiting for the lifts."
• "Need to have someone checking cars though in car park as I couldn't park in child bay thanks to a lady who had no children and decided to park there to walk less to lift."
• "You need to put more staff on the tills!"
• "This is poor traffic management and needs addressing in this covid sensitive time."

Product Quality

Pros:

• "A great store with a wide variety of goods, also one of the least busiest stores around town with a large car park."
• "The fresh products are tasty; you can even build your own pizza."
• "Nice fresh bread, rolls and good butcher inside. Good meat for a large family."
• "Morrisons is I think without question the best of the big boys. Their fruit and veg is first class."
• "They have a good range of discounted / cheap products as well as the more expensive options."
• "The store has a great selection of dairy free, gluten free and lactose free products available to buy."
• "Good range of reasonably priced goods."

Cons:

• "I visited Morrisons which was pleasant with my daughter, I bought fruit which looked ok only to find the grapes were going mouldy in the middle of the box within a day."
• "Although I and several others did spot a rat once! apparently it came up in the crates."
• "Some of the cheese have no details on there vegetarian cheese ie V sign, a little disappointing."
• "The food quality is quite good from Morrisons but I think they think people are stupid because the prices go up and the packets get smaller."
• "It has to be said their chocolate orange doughnuts are as disappointing as finding out Santa is not real."
• "Lots out of stock, very untidy, large sections empty."
• "However alot of empty boxes on shelves."

Value for Money

Pros:

• "Upscale and reliable grocery shop selling a vast range of products at a reasonable price."
• "Their products are very competitive, so well worth checking out 😊😊"
• "The cafe also sells quality food at great prices too if you don't fancy cooking or is convenient."
• "Good selection of vegan and vegetarian products and their own brand products are generally aways clearly marked."

Cons:

• "Like the store but 60p for a bag because you forgot one is just profiteering."
• "I use to love shopping here until I noticed the false advertising and misleading deals."
• "The store is okay but very annoyed by the misleading pricing."
• "Don't do online click and collect Christmas food, waste of time had to Queue for at least 30 minutes."
• "Going down hill rapidly unfortunately, less choice of products, increased prices, less staff."