Lidl Reviews Summary

Staff and Service

Pros:

• "Staff more friendly and willing to help locate items."
• "Staff are really friendly, as usually the case with most Lidl stores."
• "Really impressed, great range of food etc. Quick friendly service at the till."
• "Service at the tills is good. Staff very polite."
• "Staff always lovely Yes u have to queue a bit but I save a fortune on my weekly shop."
• "The staff are always busting a gut to keep up but are friendly and talkative."
• "Staff have always been friendly and efficient."

Cons:

• "I had a terrible experience & was discriminated against by a staff Member called Kevin."
• "Staff are extremely moody, not friendly, no communication at all."
• "Useless manager (Bart?), if only it wasn't for the customers I'm sure he'd really enjoy his job."
• "Pretty rude staff (especially the store manager). They chew their gums at the checkout in the worst possible way and they basically don't acknowledge your presence."
• "Not brilliant Customer Service."
• "The checkout experience is always rushed though. A big insult to have your purchases shoved off the end of the counter while you are trying to pack them."
• "I'm disabled and just tried to get in this store to be told I can't go in the store as i was with my partner as there only letting 1 person in at a time."

Store Layout and Cleanliness

Pros:

• "This Lidl is one of the best presented ones I have come across."
• "Layout has been changed. Seemed much tidier. Nice and clean too."
• "The store is very clean and the staff are friend."
• "Very clean store and wide aisles."
• "The store is bright and well laid out."
• "Fruit & Veg as well as fresh foods looked well managed."
• "The shelves are always full and the store's always tidy."

Cons:

• "Organisation of the shelves was very poor."
• "Some days these aisles look like a jumble sale."
• "The shop is getting dirtier and more untidy. Pallets full of produce are blocking the aisles and broken eggs left on the floor for the trolley wheels to spread around."
• "Shelves are usually empty waiting to be filled as aisles are blocked with crates full of goods waiting to be distributed - it appears that there are too few staff to have prepared for opening."
• "Very disappointed, the general stock piled up on the counters like a jumble sale and blocking isles."
• "Lately the store is terrible! Unorganised, filthy. Blocked isles and empty shelves."
• "Was very dirty rubbish on floor left no staff went to buy easter eggs wasn't out still all wrapped in cellophane, wouldn't go back there wasn't clean at all stock all over floor."

Product Range and Prices

Pros:

• "There is fresh bakery and a good range of products."
• "Adequate parking and the stock items are a good price."
• "Good quality food at a very good price. Cheaper and better than Tescos."
• "Most food and the offers and bargains are all very good value."
• "They have more realistic prices when comparing to other supermarkets."
• "Cheap food but not cheap quality. Will be always our place to go for our big shop each month."
• "Lidl is famously good value. I was surprised how tasty a lot of their products are."

Cons:

• "Heard remarks from other shoppers prices are not very competitive."
• "Lidl is getting greedy!....price increases above inflation rates, and 'shrinkflation'."
• "The bread was very dry and not at all pleasant. Prices were not that great."
• "very bad service also price isn't present some items are reduced but when I pay I pay more."
• "Prices have increased some things cheaper in other supermarkets."
• "Empty shelves (no salads, vegetables, fresh chicken, fish etc.), out of date fresh food, loads of items with no price labels."
• "Vegetables salads potatoes etc very disappointing. Presentations of display very poor on shop floor. Need improvement."

Checkout and Queuing

Pros:

• "Generally quite quick through checkouts."
• "Busy busy busy, Saturday lunchtime is not a good time to pop out to the shops! But to be fair although the queue was long the service was quick and easy so we didn't have to wait long."
• "They have changed the till procedure which means no packing of goods at till. Goods straight back into trolley & can load bags at large counter which makes queues quicker."
• "Mid morning Sunday visit, quite well stocked, but checkout staff quick and friendly as usual."
• "The queuing is long, either not enough tills open or staff not getting customers to bag up at the shelf."
• "Visited your store today and found a lovely young lady called Kate. Extremely helpful and pleasant."
• "Great prices, quiet time there when I went today at 10.30."

Cons:

• "Never have enough tills open."
• "Lots and lots of customers not social distancing and only 3 out of 7 tills open with huge cues."
• "Long queues only 4 tills open belt failed on till as reached front of the queue."
• "Checkout slow and sadly till #2 did let the overall impression down."
• "Very disappointing visit today... the shop was busy but there were only 3 checkouts open."
• "Not enough tills open meant people were queuing down the Isles making social distance impossible."
• "Only 2 checkouts were open and each had about half a dozen shoppers queuing."

Parking and Accessibility

Pros:

• "Nice spacious car park."
• "Good parking. Easily found on the main road between Shoreham and Brighton."
• "This lidl is very easy to reach by car as its located in an industrial area."
• "Much better and bigger than Worthing. Bigger car park."
• "Always loads of treats and delights waiting to be found in Lidl. Easy parking with 6 or 7 Blue Badge places."
• "Big parking area, easy shopping."
• "As LIDL stores go, this one is great. Huge car-park with big spaces."

Cons:

• "Also, there aren't many car parking spaces, which is especially bad considering getting here on foot or on a bike is really inconvenient."
• "Often drive straight past this store as find the brand and company name says it all. Parking is a nightmare with a three hours limit."
• "Parking always tight unless you arrive v early."
• "Standard Lidl shop but the parking is a joke, often causing a queue out onto the busy coast road."
• "The parking is always full."
• "Not enough staff to man the tills. In need of a quick basket till."
• "I find that some soft fruit and the tomatoes are often wearing green fur coats- mould that is."