Tesco Extra Reviews Summary

Customer Service

Pros:

• "Cafe Boy 'somon' was very welcoming, helpful and energetic."
• "Tesco has always been a great supermarket for me. They cater well for black people, it's the only place I can get what am looking for, and their traditional Indian meals are to die for."
• "Managed to get a last minute click and collect. Very well organised, very friendly staff at the C&C area, quick service."
• "I love this tesco! The staff make it what it is."
• "The staff make it what it is. As I'm such a regular customer, I am familiar with lots of them and they really go out of their way to help their customers."
• "Staff are friendly and always helpful."
• "Thoroughly enjoyed my experience. The standard of customer care exhibited by the checkout member of staff, was simply exceptional!"

Cons:

• "Tesco staff have no idea what kind of discounts are being run in the store."
• "A Coloured Lady at the checkout was so rude and incompetent.. She is always in a bad mood and brings her moods in the store."
• "The staff is incompetent, very rude, no one tries to help you."
• "customer service was very poor in self check out."
• "The customer service ladies really rude and condescending."
• "Staff disinterested in helping customers or doing their jobs."
• "Serious management issues in this store."

Store Experience

Pros:

• "Have a very wide parķing area which is free for customers."
• "Large free 2 hours car parking available and Timpson repair shop as well."
• "Amazing shopping experience with ample space for parking."
• "It's a huge superstore with a lot of free parking plus there's an on-site petrol station."
• "One of the best places to shop for great variety and great tasting food."
• "Plenty of parking, wide range of fresh fruit and vegetables and bakery."
• "Big branch of Tesco! You'll find what you want."

Cons:

• "One of the worst Tescos for experience. The car park lighting during long nights just makes shoppers feel uncomfortable."
• "It's Disgusting! We as customers pay sky high prices for products and Tesco not able to afford regular cleaning service?!"
• "Seriously this has got to be one of the worst Tesco stores."
• "Whilst this store has plenty to offer noticed stock is not rotated regularly, staff is hit and miss with service."
• "Avoid like the plague."
• "Probably one of the worst Tesco's ever! Went there last Sunday to find absolutely no trolleys of any kind."
• "The outside store is dirty, rubbish on the pathway, I saw rats playing in the grass outside store."

Product Availability and Pricing

Pros:

• "You could find everything you need from cups, toys, creams, shower gel only veggies not recommended, fruits yep a lot on the shelf."
• "Good prices."
• "Prices are reasonable."
• "You can get a variety of groceries, wine liquor etc with deals."
• "The prices are very good, good offers."
• "Plenty of choice that you dont get in other stores."
• "Very good Tesco store, there have many products in stock of different things."

Cons:

• "this was our second click and collect order, 1st time around 3 items were missing and almost all of the item has two days expiration date."
• "Tetley green tea 50 tea bags used to be £1.75 but now its gone up to £1.99."
• "collected the items and found one of the porridge had hole in it and our melon is so rotten that you push a whole through!"
• "Needs more organic food. Stock missing for days at times."
• "Came before 3 am to do my xmas shopping usually they done to load shelves until that time and all I found was empty shelves."
• "Never have essentials in pharmacy or on shelf. General food goods range has dwindled."
• "Prices in the store are wrong everywhere, you spend double time to do a simple shopping because you must read every scan label."