Address: 26 Swiss Ave, Chelmsford, CM1 2AD, United Kingdom
Phone: +447539286630
Rating: 5.0
based on 151 reviews.
Quality and Taste of Cakes
Pros:
"On collection, I was blown away at how beautiful each and every cupcake was and they tasted as good as they looked."
"The cake flavours were delicious - lemon drizzle, chocolate ganache and white chocolate and raspberry, my particular favourite."
"Not only did it look amazing, it tasted great too. We received so many compliments on the cake."
"All of our guests commented on how light and delicious it was."
"All her cakes taste delicious and she’s happy to experiment with flavours."
"Cake looked just like the picture I sent. Really tasty- proper butter cream."
"Cake was so beautiful and delicious."
"Louise made us the most beautiful safari cake for our recent baby shower. Most importantly, it was just as delicious as it looked!"
Cons:
"The cupcakes were pretty and good but I thought the chocolate fudge cupcakes & Reese's cupcakes that I ordered were going to be chocolate cake."
"My only complaint is that there weren’t 4 layers of cake and ganache as advertised (there were only 2 sponge layers with chocolate ganache in between), and the cake tasted dry because of that."
Customer Service and Experience
Pros:
"From the moment we spoke, I knew I didn’t need to call anyone else. She was so helpful, friendly and nothing was too much trouble."
"Louise went out of her way in liaising with the florist and ensured the cake was delivered to the venue for the wedding lunch promptly."
"My girls loved them. Louise made them each a unicorn cupcake as well and she even gave me 4 extra cakes for my dad as it was his birthday too."
"From the moment we called and then emailed they took care of everything."
"Louise went out of her way to help us decide on the most fabulous birthday cake for a daughters 6th birthday."
"Just want to thank Louise for her dedication in accommodating my daughters dietary requirements."
"Louise was really lovely and accommodated my last minute order for my sons birthday cake."
"I brought 6 lovely cupcakes for an unwell friend they looked amazing and my friend said they were delicious to eat, I had lots of questions and Louise was very accommodating."
Cons:
"The owner was not empathic or kind to me wondering why my cupcakes didn't look like the pictures I ordered on their website and I didn't appreciate it."
Delivery and Accommodation
Pros:
"The cake was amazing. High delivery, and Louise made sure that it delivered on time and efficiently."
"The orders were easily made, easily paid for and delivered with the best of care."
"Louise kindly accommodated the party guests food allergies."
"I ordered from France for a birthday in the Uk. Louise made the whole process so very easy."
"Louise bent over backwards to get a selection of cupcakes as a cheer up for distant family making the current situation more bearable for a moment."
"I ordered some cupcakes to be delivered to a work colleague for his birthday. Customer service was great as I only ordered the day before I needed delivery for."
"I ordered a big and very chocolatey chocolate cake for a 60th birthday. Was bloody lovely. It's all gone. No crumbs were wasted. We will come back for more."
"I had to ring from Ireland, I chose the site because it had delivery options, I emailed after hours and got a reply straight away."
Cons:
"The cupcakes were pretty and good but... the owner was not empathic or kind to me... No one fully reads everything on a website... None the less, she should have been more empathetic and kinder to me."