Southern Housing Reviews Summary

Customer Service

Pros:

• "The junior staff tries to help."

Cons:

• "They are the worst company I have ever dealt with in all respects."
• "Awful customer service & TSG are useless."
• "The CEO office are poor at responding to emails and the customer service team whilst helpful don't know the answers to the issues."
• "The complaints team is comical. Completely useless."
• "Awful customer service. Repairs and heating provider TSG I have no words for them."
• "Their communication is appalling, and they display a level of complete disregard to their tenants."
• "Customer Service is HORRIBLE."

Maintenance and Repairs

Pros:

• "Once that arrived things started moving forward."

Cons:

• "Slow / Poor maintenance and Hard to sell flats - no dedicated staff for leaseholders."
• "No help at all with repair request, dangerous beyond belief with floors and ceilings sagging, mould and inadequate sized radiators falling off walls and leaking."
• "It took them the best of two years and 100s of hours on the phone for them to do essential repairs in the flat."
• "Any repairs takes months to get fixed (if they get fixed at all), all members of staff tell you something different."
• "Repairs never get done properly or promptly."
• "Repairs take days or have to be redone due to substandard work."
• "The lift keeps breaking and they take months to get it fixed."

Security and Safety

Pros:

• "They are however very good at charging their tenants astronomic sums for non essential works such as external decoration etc."

Cons:

• "Ive had two bikes stolen because they wont fix the main gate."
• "We are considering our options and may pursue LEGAL ACTION AGAINST SOUTHERN HOUSING because they are forcing us to live in a worst place."
• "The entire entry system to the block of flats was not working so nobody could gain access to the underground car park or into the building itself."
• "The mould is so bad that I’ve been treating myself most of the time but cannot afford to do so any longer because it flares up asthma and migraine."
• "My son has water coming through the roof and through communal loft which has made hole in kitchen ceiling and water coming through."
• "We also have a thief in our flat who keeps stealing parcels."