Address: 53 Mill Ln, Solihull, B91 3AT, United Kingdom
Phone: +441217117044
Rating: 4.9
based on 136 reviews.
Design and Artistry
Pros:
"Amazing attention to detail, it looked absolutely stunning!"
"The cake was a work of art, the artistry and the attention to detail is something only the cake artists can do."
"The design was exactly how I'd imagined and it perfectly matched the sketch Dan had sent based on pictures and my requirements."
"The cake exceeded my expectations and looked far more amazing than i had imagined. It was simply perfect."
"Ordered a rolex cake from here for my brothers 40th birthday, on picking it up I was absolutely blown away!"
"The images on the cake were hand-painted with such an artistry that surpassed ANY expectations."
"Absolutely stunning artistry. Every part of it was exactly as we imagined it and how they bought it all together was just fantastic."
Cons:
"The detail they put into their cake designs is faultless."
"They couldn't even be accommodating with the size I wanted."
"I went into the shop today in Solihull to ask if they could replicate a picture of a cake I had. I was advised that they couldn't do it."
"I wanted to decorate the cake with macaroons, or fresh fruit or flowers and they said it was decorations made out of sugar icing or nothing."
Customer Service
Pros:
"Fantastic customer service, such a simple ordering system which provides regular updates on your order right up to collection."
"The staff were very friendly and professional and I will certainly use them again."
"Dan was incredibly helpful."
"The customer service desk were quick to respond about the delivery."
"Your customer service has been outstanding from start to finish."
"Dealing with Dan from start to finish was an absolute pleasure and he was so helpful throughout the whole ordering process."
"The service is first class, really genuine staff who want to help and make the experience as good as it can be, especially in personalisation."
Cons:
"However, the Customer Service at this establishment leaves a great deal to be desired."
"The customer service desk... do not track parcels so were unable to help."
"Would never go in that shop again because of the cocky attitude."
"This shop has just lost a potential customer. Will advise people not to go there."
"They should take some time to consider that the reason a cake is being ordered can be quite emotional and they should treat their customers with some common courtesy."
"Don't believe the tagline on their website that states: 'anything is possible within the bounds of physics'. My order was instantly dismissed."
Taste and Quality
Pros:
"The cake was absolutely delicious, everyone at the party loved it."
"The cakes tasted incredible - so many guest commented on gorgeous the cakes tasted - especially the Lemon layer!"
"The cake itself was a masterpiece, with moist layers and delectable frosting."
"Of course the cake tasted delicious, the children were so thrilled and excited."
"The cake tasted, buttery, moist as well as light and fluffy."
"The sponge was absolutely delicious and very moist."
"The cake itself was beautiful and very moist."
Cons:
"We found the cakes dry (possibly due to the long time period we waited to receive them)."
"The pots were much smaller than expected for a whopping 5 pounds each."
"I found the chocolate chaos tasted stale and unpleasant."
"All in all this turned out to be a very expensive yet underwhelming treat."
"20 pounds for 4 very small samples of essentially broken up cake and butter cream. I was expecting much more."
Ordering and Delivery
Pros:
"The “ready in 29 minutes” service is awesome for any last minute orders."
"I was so impressed with how easy the order process was (despite me ordering only a few weeks before the event)."
"I only made an order on Thursday, as I need the cake for Saturday... Thank you for doing such an amazing job."
"Ordered Friday night and collected Saturday morning, excellent service."
"The cake was collected with limited contact and we were all very happy with the finished cake, taste and of course amazing attention to detail in the design."
"I no-longer live in Birmingham so it’s amazing to get Cake Artist cake through the post!"
"The whole process from enquiry to collection was very straightforward and each step was communicated clearly and updated regularly by Dan."
Cons:
"Unfortunately Royal Mail second class is not a good way to send (particularly with Covid)... The jars took 6 days to arrive."
"Unfortunately the cake sustained some damage on the way home."
"Expected more of an experience than this. I took my business to a local competitor."