Knot & Plough Reviews Summary

Service

Pros:

• "Service was brilliant very friendly young man served us."
• "The service is always excellent, and staff helpful and welcoming."
• "The staff were attentive, friendly, helpful & went above & beyond to make our Christmas meal/party an amazing experience."
• "Staff were attentive and courteous."
• "The staff all very polite and friendly, great service."
• "Staff were friendly and efficient."
• "Friendly, helpful staff."

Cons:

• "The only criticism really is the lack of staff. There never seem to be enough."
• "No real ale choices and extortionate prices for gin and tonic."
• "Chef (term used very loosely) rude."
• "Customer Service was terrible."
• "Not very professional staff, some need more training."
• "The entire experience was a shambles. Bad service and wait times, even when it wasn't busy."
• "Service was appalling kitchen staff couldn't get the order correct."

Food Quality

Pros:

• "Just had the nicest BBQ chicken and Chips with a pint of Marstons Pedigree draught beer."
• "The Christmas set up on each table in the restaurant had clear thought and effort put into it which, created a great atmosphere within."
• "Had the 8oz Rump Steak... had it cooked medium, it came out Medium, spot on really enjoyed it."
• "The carvery was excellent."
• "Food was hot, tasty and good value for money."
• "The food was great I really adored the roast potatoes and gravy!"
• "The food was lovely no complaints, a great meal out for all."

Cons:

• "Drinks here seem to be more expensive than anywhere else I have visited."
• "The meat quality was seriously poor and cooked by someone who was either under qualified or didn't give a dam."
• "Worst carvery I've ever eaten..."
• "The carvery food was awful, the veg and potatoes were all dried out."
• "But what a wholly disappointing, tasteless and revolting Carvery we had."
• "The roast beef was tough and tasteless and the turkey was bland and fatty."
• "The food was terrible We all went for a mixed Variety on the menu, but the majority of us went for a carvery Which was very tasteless disgusting Hard Veg was undercooked."

Atmosphere & Cleanliness

Pros:

• "Firstly, I was impressed with the cleanliness of the establishment and we were greeted by a friendly staff member who was attentive and nothing was too much bother."
• "It was clean and tidy, covid precautions were all in place."
• "Great Host, atmosphere and Good food."
• "Really nice atmosphere."
• "Very nice food here and a good atmosphere."
• "Lovely place with a great atmosphere."
• "The atmosphere in the pub was really nice, everyone was quietly chatting."

Cons:

• "Also charged £2.10 for a splash of blackcurrant."
• "The breakfast itself was just standard, with pretty much the equivalent of a tablespoon of beans and the bacon, being the streaky kind which was pretty much a pile of fat so didn't get eaten."
• "Ok carvery vegetables warm could be hotter."
• "The roast potatoes tasted stale and without any crispness to them as they had obviously been warmed through the day."
• "It was filling up and becoming very noisy."
• "All in all the visit was shambolic."
• "The table was dirty. None of the menus were clean."