Morrisons Reviews Summary

Store Layout and Location

Pros:

• "Large supermarket in Harrow, at a short walking distance from the tube station and the two nearby small shopping malls."
• "The branch is quite big and have a wide selection, the usual butcher section, fish monger section, fresh salad section and bakery section."
• "Close to a web of pedestrian tunnels that avoid the busy roundabout and railway."

Cons:

• "This Morrison is not like the usual ones across London. Actually quite closed, just off a busy roundabout."
• "Morrisons looks very untidy, illogical set up."
• "It's a bit hard to find as it's in the middle of a construction site with scaffolding everywhere."

Customer Service

Pros:

• "The staff are 5 stars all the time: very friendly and helpful."
• "Staff were a little terse but open an hour early plus 10% off for NHS staff during Covid crisis."
• "Visited the cafe with a group of over 60's for lunch on the 29th of November and the service was excellent."

Cons:

• "Completely unprofessional. I've had ZERO trouble picking up a few things wheeling my bike round for years now, I was going to be in the shop for max 5 mins and was told to leave by security."
• "Absolutely rude staff !!"
• "I asked the staff member could she possibly call another till staff member. She said 'go to customer service and ask!'"

Hygiene and Maintenance

Pros:

• "They gave me a dirty plate for my muffin, but when the girl at the till saw me staring at the plate she realised why and offered me a new one straight away."

Cons:

• "I did have some concerns about the general hygiene but today I really was surprised to find a live fly in one of the packed glazed cinnamon buns in the bakery sections shelf."
• "The place is falling apart, literally(!), buckets of filthy water are littered all over the shop and puddles."
• "Just be careful as the roof is always leaking and they have buckets all over the store catching water."

Product Availability and Pricing

Pros:

• "Prices are reasonable."
• "Admittedly, the prices are good."
• "Always special offers, today there were Easter eggs for small children for a pound."

Cons:

• "Stock control is pretty poor at this Morrisons."
• "Also have often bought offers to find it's not registered in the system."
• "There is always something that hasn't been replenished."

Parking and Accessibility

Pros:

• "Enough parking spaces."
• "Great products, great prices, always loads of parking so never any hassle getting in and out quickly and easily."
• "The Morrisons has ample parking in two levels."

Cons:

• "Got a £100 Parking fine as I’d overstayed in the car park."
• "My only suggestion to Morrison would be to make theirs parking spaces a little wider."
• "The entrance to the parking spaces has restricting height bars making it inaccessible for vans."

Overall Shopping Experience

Pros:

• "My favourite place to shop when compared to others in the Harrow."
• "Anytime I visit the store, it’s always a lovely, calm and tranquil shopping experience."
• "The shop is OK and well stocked most of the time."