A1 Motorbike Training - Canvey Reviews Summary

Instructor Quality

Pros:

• "John is a phenomenal fella and a fantastic instructor."
• "Highly knowledgeable, Patient and supportive."
• "John wants you to pass and will do everything he can to assist."
• "Paul made my experience very welcoming, fun and informative."
• "Paul the instructor was very patient and made sure that we were happy."
• "John is a top instructor who teaches everything you need to pass - and then some!"
• "Paul (Canvey) was a great instructor and I would highly recommend the course!"
• "John made me feel extremely comfortable in my lessons, he helped build my confidence on the road."

Cons:

• "I would not recommend, particularly if you're female or an ethnic minority. Regular sexist comments, inappropriate 'jokes' about race."
• "The instructor was late most session and spent ¼ of the session talking about irrelevant stories."
• "General poor driving advice about things that were just wrong."
• "After I failed I was expectedly upset and was told to ride back while crying because the test center was closing."

Customer Service

Pros:

• "Lisa, the delightful lady in the office, provided exceptional service."
• "Lisa worked very hard and managed to get another test booked within 1 week."
• "Lisa- very prompt and polite when speaking with her on the phone or via email."
• "Experience with A1 was brilliant from start to finish with Lisa on the phone who couldn’t be more friendly and helpful."
• "Lisa even explained all the costs and break down on what test was first etc as it was all new to me."
• "Lisa is so organised and cheery she puts so much effort into getting your tests booked and always keeps in contact with you."

Cons:

• "Absolutley terrible had my CBT booked for over a month then get a call as I'm about to leave saying that it's not happening today."
• "I have to wait 4-7 days for a refund yet they will take your money there and then. Lame company and will never be using you again."

Equipment Quality

Pros:

• "Triumph Trident 660 3 cylinder engine producing a whopping 80hp with 64nm torque. Has quick shifter and many more only school that has brand new bikes."
• "Extremely helpful, extremely patient and very well maintained bikes too!"
• "Also, the bikes are 2022 plate Triumph Tridents, which is one less worry when doing the tests as they ride flawlessly."
• "The fleet of brand new Triumph Tridents are also very easy to ride."
• "Great bikes - one of the only school that teaches you on a new Triumph Trident; that's worth it alone!"
• "Big bike training started with the 22 plate Triumph trident 660. These motorcycles are very easy to learn and ride on."
• "Great well maintained bikes to learn on."
• "Instantly booked my DAS and secured really quick booking for test at Basildon. Brand new triumph bikes which were superb to learn and take the test on."

Cons:

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