Edventure Rider Ltd Hatfield Reviews Summary

Instructor Quality

Pros:

• "My instructor, Benny, was thorough and knowledgeable."
• "Diyan the instructor was very understanding of everyone’s abilities and helped everyone."
• "Benny is an excellent instructor and I would highly recommend him to anyone who wants to learn how to ride a motorcycle."
• "Graham and Benny were great. Benny was finishing off being trained as an instructor but you wouldn't be able to tell."
• "Positive instructor, my man is a legend. He teaches better that some uni lecturers and that a fact."
• "Graham made learning to ride a bike very enjoyable with his calm, friendly attitude, his knowledge of bike laws & the Highway Code is spot on."

Cons:

• "The instructor on the day clearly wanted a quick buck and to be home as quick as possible."
• "The instructor we had wasn’t the clearest whatsoever. I found he kept going back on himself a lot and then confused all of us."
• "Dreadful customer service. Arrived a little late because of an accident on route. All traffic was at a stand still for half an hour. And was refused to take part."

Training Experience

Pros:

• "I left feeling confident and well-prepared for the road."
• "Had a lovely time, did not stress anytime throughout the session."
• "Great session with Graham for CBT. Clear training great guidance in a fun but professional manner."
• "I had the pleasure of undergoing motorcycle training mentoring by Benny and I cannot emphasize enough how exceptional the experience was."
• "I learned a lot from today! I failed my CBT today due to clutch control on the road but booked my peace of mind. Overall today was good but… confusing."

Cons:

• "Interesting day at this CBT centre yesterday. Please be aware that they are really strict on the clothing you show up with."
• "My main gripe is the quality of 125cc bikes at the school. The yellow cb125f I used was banged up pretty badly."
• "Told us we wouldn't be getting our CBT without paying for an extra session after 2 hours. Little effort to help or actually teach a newbie."

Customer Service

Pros:

• "Peace of mind policy saved me £120."
• "It's very good training here, I learned a lot from my trainer. And teach everything in detail."
• "Very welcoming and friendly instructor Graham Bass that makes sure your safe and confident in the car park space when doing skills before you head out onto the road."

Cons:

• "The company refused to help this person in any shape or form they are very firm on their policies."
• "Really saddened by these guys. Paid extra to do the CBT with training, and the option to retake the test later again as I knew I would get a little nervous on the bike."
• "I really wish I'd checked all forums before booking to work with this company."
• "Just back from completing my second CBT here and its been brilliant! Great trainer, we had Graham Bass, extremely knowledgeable, calm and offers good feedback."