KFC Llanelli - Trostre South Retail Park Reviews Summary

Food Quality

Pros:

• "Lovely food specially when u have a side order of their gravy staff are friendly and service can be fairly quick depending on how busy it is and what time of day it is."
• "By far the best KFC I've had in a very long time. Firstly it was clean and presentable. Second, the young lady serving me was excellent - polite, attentive and helpful. Third, the food was fresh really good."
• "However, the food that is served is lovely and the chicken is tender."
• "The food was good and prepared quickly."
• "Quick, hot and tasty food."
• "I love KFC chicken, and it was properly prepared but there was a huge hole in the fabric on our bench, and the floor was a bit dirty."
• "Tasty chicken, colonels secret recipe, all that stuff. I did enjoy a face full of chicken, mayonnaise on my cheek and salsa sauce all over my fingers."

Cons:

• "Only food from deliveroo that's cold! Every time the food arrives cold and most of the order wrong."
• "I went here tonight and I'm absolutely disgusted with the quality of food, standard of hygiene, and lack of cleanliness in the restaurant."
• "The burger was awful."
• "Boneless chicken full of bones and not small bones out of 4 pieces 3 had full breast bones in them complained and nothing will never go again worst KFC I have ever been to."
• "Nashville Hot had hardly any powder on it."
• "Nothing tasted fresh cooked even the corn in the cob!"
• "Had a chicken strip meal eaten a half a strip and swallowed it to find the meat looked like pink cat food."

Service

Pros:

• "THE Q 4the Drive thrw was garraffe neck long! I nipped in and took my paper thinkiñ this will take a while. OMG 4mins! Superb quick efficient service plus a nice meal."
• "Staff were great. Welcoming and helpful."
• "Some are so friendly even that they throw me some good sauces for free, extra drink for my friend, even got free cookies on occasion :)"
• "Some of the staff are very lovely and if they notice you have finished they will offer to take your tray for you."
• "What a fantastic change, a very pleasant young lady called Rhiannon took our order on the drive through. Extremely helpful, the biggest smile and so polite."
• "Whoever was on the headset today in the drive-thru has the most amazing customer service ever."
• "Service with a laugh and joke even though you were really busy, amazing attitude and great worker!"

Cons:

• "I do not recommend the service works like flies in the tar the customer has to wait for the order 45 minutes the cashier will take one order and run away."
• "Terrible service, had to repeat myself over and over at the drive-throu. Then i got given the wrong food and they wouldnt change it as this is what i apparently asked for."
• "Wrong items or missing items completely."
• "Real shame. This was a great KFC but now ruined by all the takeaway drivers."
• "Great service and food but all spoilt by screaming, poorly behaved, poorly supervised children."
• "If the place is busy, I'd avoid it like the plague."
• "Order system didn't work as we had to queue to get to the window to order."

Cleanliness

Pros:

• "The restaurant was very clean and tidy, which is unknown for a KFC store."
• "The restaurant was in 100% state of cleanliness."
• "I needed to use the bathroom and found it to be clean too."

Cons:

• "Disgusting place. Nothing but rubbish in the troughs for serviettes salt etc. The floor is lethal."
• "It never ceases to amaze me that tables at a number of fast food chain branches in my area, are left greasy and filthy with food debris scattered everywhere."
• "This has got to be the most dirty KFC I have been to."
• "Rubbish all over the tables and floor probably the worst KFC I’ve ever been in."
• "The gents toilet are absolutely stinking. The smell of ammonia is overwhelming."