Halfords - Rayleigh Reviews Summary

Customer Service

Pros:

• "Came in to get help changing rear bulb. Luke and Adam were amazingly helpful!"
• "Lianne was so helpful, couldn’t do enough for me!"
• "Josh in the Rayleigh store fixed my sons bike there and then despite being very busy."
• "The Sales Assistant went beyond to the call of duty, explained to my son how the gears and set work."
• "Brilliant service, lovely lady behind the till, great service at the back desk helped me to choose the correct brake bulb and excellent service from the guy who fitted both for me."
• "Great place, amazing helpful staff. Had a dash cam fitted a year ago and I needed help getting footage off after an accident and Aston who works there couldn't have been more helpful."
• "I was served by Adam, I can’t stress enough how satisfied with his level of service I was."

Cons:

• "Very poor. Till girl asked somebody to inspect my car battery to ensure correct battery, she was told to inspect herself."
• "Wanted some wing bars took it to the counter they said go down the other end they will get it from the warehouse nobody there waited 10 mins so walked out."
• "I was on my way to make a purchase when I received an email offering discounts against certain spend values... But by visiting the store, no discount available."
• "If I could put a lower score I would!!! Absolutely disgusted with how I got spoke to by Wayne the manager of the Rayleigh store."
• "Dreadful customer service! Whilst the first lady I spoke to was helpful, the second member of staff had the most appalling attitude."
• "Went to Halfords autocentre about a problem. Staff member didn't seem like he cared about it and instead of offering to check my car, he told me to look elsewhere."
• "Dreadful customer experience. 3 times I have visited in the last 2 weeks and not once has there been any floor staff available for help."

Product and Service Quality

Pros:

• "Having a trade card saves me huge amounts of money, especially on tools such as Halfords advances."
• "Booked my MOT and service, both were completed with high standard."
• "Dashcam fitting - fabulous. Good advice on appropriate camera to choose, products delivered in time for fitting, excellent price for fitting (which includes all wires)."
• "Very happy with the service I've received from all the staff. Very knowledgeable & helpful & to receive a free vehicle check & free screen wash well what can I say something for nothing yes please."
• "I have received excellent customer service at the bike service area from Harry who not only fixed my bike but also helped me get bike out of my car and carry it back for me as I was unable to."
• "Thank you Lianne for helping us choose the right seat for our grandson."
• "Had Dash Cam fitted by Rad - firstly a first class professional job and secondly what a thoroughly nice man couldn’t have been more helpful if you decide to have one fitted you won’t go wrong requesting this man - top job."

Cons:

• "Took my bike in for a service last Friday (16th July) and was told it would be ready to collect on the following Weds. Received a call saying it hadn’t been done because they 'hadn’t had time'."
• "Don’t be fooled by the bikes and how ‘helpful’ the staff are!! The bikes are cheap junk and when you go for a repair, you will still have the same issue even though it should be resolved!!"
• "Went in to have my bike chain replaced, the young assistant said there were a few other things I needed. He returned with the bike moments later and said the technician didn't want to work on it."
• "Took my car for 2 new tyres fitting and 4 wheel alignment... Not sure what they have done but they definitely havent done any wheel alignment."
• "Went in for an Air con check... 2 hours later the car still hadn't moved."
• "Had an appointment for 10am on Saturday morning for a dashcam fitting. Shop CLOSED. auto centre open but had no idea about the retail unit."
• "Bought a carrera mountain bike for my 11year old son, £380, the gears went wrong the first day we got it home!"

Store Experience

Pros:

• "It’s been a while since I had been in this Halfords store. My visit was to purchase a helmet for my son who had just completed his bike-ability at school. There was plenty to choose from and he went for the “skater” style one due to the comfort of the strap."
• "As always, the staff are courteous and helpful at this Rayleigh store. I have always had excellent service and my recent visit was no exception."
• "Visited in the evening when it was quiet but felt safe as store is very spacious and they had an 'in' and 'out' system set up."
• "They done well to adjust to the social distancing and keeping everyone safe."
• "Very easy to get to from any direction at Rayleigh Weir and ample parking."
• "Well stocked shop as always even if the signage is no longer applicable!"
• "Staff Were Extremely Friendly and Helpful, Store was Clean and Well Presented."

Cons:

• "Useless online service and useless telephone system."
• "Booked the appointment via their booking system, just arrived for the wheel alignment and they told that machine doesn't work for a while now and will not be any time soon. No prior notification given to me."
• "I needed a tool from the locked cabinets. Asked for assistance from 3 different members of staff and then waited around for 10-15mins, I went to the front desk and asked for assistance and got told I would have to wait 10 minutes more."
• "I was even told my 'husband should be doing this.'"
• "Car park during the week seems to be full of builders vehicles, very limited parking."
• "Absolute nightmare never again from.start to finish.Had a stereo fitted extra hidden charges and nobody in the store had any product knowledge."
• "If you buy a bike from Halfords do not get a service plan with it, as it's an absolute waste of money."

Online and Booking System

Pros:

• "Booked in my van to have speakers replaced - 2 hours slot. They never called me to let me know it was done, I tried calling but their call centre couldn't get hold of the store."
• "Very positive experience indeed! They replaced the battery as we waited, taking less than 20 minutes, for a very reasonable price."
• "I visited for the first time to pick up a Click and Collect order. As I entered the store, a member of staff approached me to ask if he could help and directed me to the right place."
• "It was easy to find the part I wanted after I entered the reg number."
• "Very good score from me as they did my MOT with my service today that I forgot to book. And they were fully booked up."

Cons:

• "Unfortunately the guy on the till asked me if I wanted my receipt by email I said no, he then said if I give them my email I would get a voucher worth £10 to spend in store... I feel like I was mislead."
• "Booked air con recharge. Was given date and time... Got there and place was shut!!"
• "Complete rip off booked online for a free air-conditioning health check arrived at the store and we were told that they did a full heath check and it was all ok but just needed to be regassed as stated on the receipt paid £50 to have it gassed and the following day it stopped working."
• "Third poor experience at this centre in 2 years (Probably should learn and not suffer again). Ordered and paid for item for 1 hour collection, called 17mins prior to collection to be told item was not in stock and that computer system is not accurate."
• "Went to Halfords Southend to buy a bike and left after 20 mins because the poor staff were so overworked they couldn’t help me."
• "Went to pick up goods that had been ordered and paid for following a phone call 2 days previous only to be told they had been sold to another customer."
• "Had to wait a week for a text that never came... Very frustated and have lost income during the wait."