Address: 265B Ilford Ln, Ilford, IG1 2SD, United Kingdom
Phone: +442082271021
Rating: 3.6
based on 132 reviews.
Price
Pros:
"Prices are okay at Afters."
"Desserts were excellent with a wide variety of flavours and very cheap with all desserts between £6-£9."
Cons:
"It is a little pricey."
"Banana boat was a joke, didn't even have banoffee pie in it, it had 2 cheesecake and and scoops of ice cream and 1 banana all for 12 pounds what a rip off !!"
"Finally no cards only cash... what a joke, he should just pay his taxes and get a card machine.... needs to be reported to hmrc for tax evasion 😂"
Customer Service
Pros:
"Everything made to order with beautifully presented."
"Great milkshakes from here. Whenever I am craving a milkshake it has to be from afters as it has the best taste compared to other shops milkshakes and speedy service."
"Most important staff is very friendly and helpful."
"Excellent service and seating very comfortable for 5 people in each booth."
"Best service I have received, very fast and all the staff were friendly and helpful."
Cons:
"Absolutely shocking customer service, wasn’t even greeted by the staff."
"Staff are rude and don’t listen to you and they don’t pay attention to what you actually want."
"Customer service is appalling staff taking orders charged me wrong three times because of not paying attention to the customer."
"Very bad experience. Rude staff. Kept pointing at us and told us to hurry up to order."
"Poor customer service, cookie dough wasn’t cooked properly, staff weren’t bothered after bringing it to their attention."
"Shockingly rude customer service. 'Cash Only' if you decide to walk-in and if you are pay with card the manager will lecture you on why it’s good to 'download Uber app and order online else pay cash'!!"
"Appalling! I walked in with my family and literally stood inside for 7-8 minutes without any of the staff greeting us!"
Quality of Food
Pros:
"The best shakes, thick and creamy. Faluda... Wow."
"We had waffle and Ferraro Roche milkshake. It was Fresh and delicious."
"Soooo good sweet desserts; ice creams, cakes, milkshakes, kulfis, waffles 😲... Nice staff and comfy place to chill."
"Awesome place for any dessert lover with a great selection of ice creams, cakes, waffles, milk shakes, etc."
"Overall good experience, they have huge variety of ice cream flavours."
"The mango Ice cream and Chocolate Fudge cake was perfect!!"
"If you love ice cream this is your destination, big choice, quality ice cream and large portion."
Cons:
"Cheapest quality ice cream, watery and tasting like chemicals."
"Ordered a slice of pineapple cake. Not even the slightest bit of pineapple or taste of pineapple."
"Purchased the whippy ice-cream but tasted awful. It wasn't creamy at all. It was very icey almost like a sorbet."
"Costly N poor quality, ordered falooda absolutely disappointed with taste and quality."
"The cakes are terrible and the falooda is the worst of worst."
"Too thick, chewy and dry."
"The cookie dough was absolutely atrocious, the milkshake was just depressing."
Atmosphere
Pros:
"Nice cosy place to visit with friends, gets quite lively late in the day."
"The decor is all pink and black so looks spectacular!"
Cons:
"The whole place looks steamed up and tired."
"Not very clean. Average service. Dessert places are all about the atmosphere/ambience and this place is really lacking that."
"Inappropriate music videos are displayed and not changed even when families with children are in store."
"The music was so loud I couldn't even hear the girl at the till talk."
"The music was so loud I felt I was in a club at 1pm."
"Visited this place as it was one of a few dessert places open at around 11:30pm. As soon as I walked in, there was a very bad smell."
"Staff have an annoying habit of turning the music up too loud so you can't hear the person next to you."
Payment Options
Pros:
"Also they take Uber and just eat but still don’t take card if you go in person."
Cons:
"Cash only. Its year 2023 not 2003."
"They only take cash so don’t even bother going unless you got spare change with you."
"How can a business in these times not accept card payments, very strange."
"They don’t have any card payment facilities. Saving money from HMRC."
"No debit credit card acceptable looks like dodging the hmrc as well."
"You've been open 10yrs plus years you make good money and sell good deserts and your still trying to fiddle the books by only accepting cash."
"They are doing cash in hand business during covid 19 pandemic which is disgusting."