Sprinkles Desserts & Treats Reviews Summary

Customer Service

Pros:

• "A HUGE thank you to everyone at Sprinkles in Basildon."
• "Was my first time coming here. Great customer service."
• "Joe was our waiter. He was a very nice and understanding."
• "Our waitress/hostess was so friendly, polite and helpful."
• "The staff were amazing. They were really attentive and listened to our needs."
• "The service is always impeccable."
• "The customer service is amazing!"

Cons:

• "The manager; instead of just admitting their mistake played as if it takes forever to make a waffle, what a load of waffle!"
• "Rude staff (just the lady who has some sort of authority) and barely any toppings on my waffle."
• "The manager was rude and unhelpful, zero customer service skills."
• "Manager was rude and responded very unprofessional."
• "When we questioned about it the staff were completely rude to us and shut us down, offering us no help or advice to solve our situation."
• "The server rudely said you’ll get your waffles before 6."
• "The manager clearly has no interest in customer service."

Ordering System

Pros:

• "The hot dessert comes out 5 mins after ordering, great start!"
• "It only took 4-5 minutes for both our orders to be ready."
• "Friendly service, a lot quicker than was advised when ordering."

Cons:

• "App crashed on payment screen."
• "The app is complicated and a pain to use."
• "The ordering method leaves a lot to be desired."
• "What lets this place down is the way you have to order. Scan a QR code and order online, which I can understand during the pandemic, but not now."
• "You have to order and pay via an app that takes an age and is an inconvenience."
• "This isn't a great idea if you have older people visit and are not familiar with smart devices as this will definitely confuse some people who would just prefer to pay with cash or at least swipe a bank card."
• "The app drains your battery."

Food Quality

Pros:

• "The food is always delicious and never takes too long to arrive to your table."
• "The food is great as well very filling, menu items are excellent for a place like this."
• "The food here is good. Ice cream is better than your average. The hot stuff like cookie dough and waffles are great."
• "Very rich and decadent desserts, waffles, shakes, smoothies and crepes."
• "The food was absolutely jaw dropping the ice cream was silky smooth, really complimented the crunchy Oreo in my milkshake!"
• "The choices were amazing."
• "The ice cream was delicious that everyone enjoyed."

Cons:

• "The waffle was cold and the cream with it was very bland."
• "Waffles were awful not cooked and soggy Very overpriced for what it was."
• "Waffles can’t even be called a waffle it’s soggy and hasn’t got the texture of a waffle."
• "The desserts were nice however the waffles were a little bit crispy not fluffy like I would expect."
• "When our pancakes arrived they were cold and stodgy very small and on a plastic plate that kept slipping about which made cutting it hard."
• "Got my order wrong, ordered brownie ice cream and there was no brownies!"
• "The custard is served separately, but when it came to the table it was put all over it and brownie was literally swimming in some deep glass dish."

Atmosphere

Pros:

• "A VERY VERY welcoming atmosphere!!!!!"
• "Seated near big windows and background music wasn't too loud which normally puts us off in some eateries."
• "The view from the second floor is good with lots of windows and natural light."
• "This is my favourite place for a treat!"
• "Absolutely love this place! The tables and chairs are very clean, the staff also wipe the table down before they seat you there."
• "Definately one of the best dessert shops ive ever been to. Great selection, and the staff are very friendly."
• "A VERY welcoming atmosphere! The service was absolutely smashing, and the foods was absolutely jaw dropping gorgeous!"

Cons:

• "What is NASCAR doing on the tv's? Car crashes and racing interviews... Who thought this was atmospheric or relevant?"
• "The place is just soulless, with none of the usual razzmatazz 'service' that you expect from these places."
• "The atmosphere is awkward and dead."
• "The atmosphere was not very friendly."
• "The ambience isn’t great. Too much cool lighting. Doesn’t allow the ambient and coloured lighting to have much affect. And it feels quite bright and clinical inside."
• "Maybe contemplate rebranding as your name suggests fun and joy but the atmosphere is anything but."
• "Music playing in the background was stuck in a 2015-2018 loop being cringey and outdated."