Rossi Ice Cream Parlour Reviews Summary

Customer Service

Pros:

• "The staff are welcoming and friendly, and usually have my order completed just as I walk in."
• "The staff are very helpful and friendly and go out of their way to many you feel welcome."
• "Fantastic service! We were served before closing and felt very welcome, as though we could have stayed much longer."
• "Was very pleasant service and the staff were friendly, welcoming and very helpful."
• "A huge thank you to your customer service staff today who served us just on closing time."
• "The staff at Rossi Ice Cream Parlour were friendly, attentive, and knowledgeable about their offerings."
• "Very friendly staff great service."

Cons:

• "The customer service is a shambles."
• "Staff wore no masks, no gloves. They were rude and sloppy."
• "Young undertrained staff probably wanting to go out for the night and rushing everyone to close."
• "All the young girls serving looked as if they would rather be somewhere else."
• "The lady behind the counter got my order wrong and seemed more interested in chatting with a fellow team member than attending to customers."
• "Staff were too busy talking to serve customers."
• "The service is sloppy and the produce they use isn't too good. The staff seem unhappy to be there."

Ice Cream Quality

Pros:

• "Their vanilla ice cream is truly the best I've ever tasted in the UK!"
• "The true Rossi OG! This is easily the best place to get a lovely Rossi ice cream."
• "Really amazing ice cream! One of the best to be honest."
• "Best ice cream in the Uk. Many flavours available but I still love the original vanilla 99 soft serve - so rich and creamy!"
• "The ice cream options were good and tasted amazing."
• "The ice cream here is awesome, so good that when you eat it you wanna cry."
• "The ice cream is the best in the world!"

Cons:

• "So upset at the extortionate twice the price of a normal Rossi cone."
• "I'm afraid to say that Rossi's seems to be going downhill."
• "Not the same vanilla as it used to be when I was a kid. Definitely changed and sadly not for the best."
• "Sadly the quality of ice cream cones has dropped to Mr Whippy quality."
• "The ice cream is no longer first rate."
• "The ice cream was not smooth and creamy… more gritty and watery."
• "The ice-cream across the road tasted so much fresher than the 'rossi' ice-cream."

Cleanliness

Pros:

• "Loads of seating both inside and out and the store looked super clean."
• "The cleanest cafe I have EVER had the pleasure of visiting!"
• "Wow! Nice selection and full of flavour. Staff is very friendly and the overall place is very clean."
• "The toilets are hygienic along with everything else."

Cons:

• "The toilet was unusable! Tissue, nappies and dirty underwear left everywhere."
• "There were tables left dirty/not cleared and the state of the toilet guys! Jeez, I’ve seen public toilets in a better state!"
• "The furniture throughout for eating/sitting on, holding cutlery and condiments is old, dirty looking and not hygienic at all."
• "The toilets smelled and weren't as clean as you expect."

Location & Parking

Pros:

• "Plenty of parking."
• "Perfect all times of the year. Lots of parking available down the seafront."
• "Right on the Seafront with public parking."
• "Nice location, parking right outside, tasty breakfast and sea view."
• "Parking right in front of the store and sea views are spectacular."

Cons:

• "Parking is not great so be prepared to hunt a while for a spot."
• "Only downside really is parking, very few spaces if any, expensive and lots of traffic wardens."

Value for Money

Pros:

• "Well priced for a pretty decent serving."
• "Lovely seaside cafe, good food and very reasonable price."
• "Honest prices."

Cons:

• "Overpriced."
• "£7.70 for 2 cones is super expensive."
• "Feels unfair to charge so much for being vegan!!!"
• "Top of the range ice cream sundae at £6.50 is large!"

Accessibility & Family-Friendliness

Pros:

• "It’s a nice spot right much sea front where it’s not crazy busy if u go on a quiet day."
• "Wheelchair access is available and very child and dog friendly."
• "The place is fully wheelchair accessible."

Cons:

• "No children high chairs - which is very odd considering its on the main beachfront!"
• "Not baby/pushchair friendly."

Additional Offerings

Pros:

• "Apart from that, they also serve other food items and coffee/tea."
• "The menu caters for everyone's needs, from sandwiches and baguettes to delicious cooked meals and all day breakfasts with daily specials."
• "They don't just sell ice cream but they have selections of typical Cafe style food."
• "Every variety of ice-cream available."
• "There are good breakfast options too and hot beverages to your liking."

Cons:

• "Terrible for vegan choice."
• "There is far too much on the menu!!! The food was tasteless and chips were disgusting!"
• "They were very unclear on the prices and the amount of scoops and flavours."