Redhill Brewers Fayre Reviews Summary

Staff Service

Pros:

• "The staff are friendly, i ordered the chicken wings and they were awesome."
• "The lady working in there was really nice and made him feel welcome."
• "Staff very helpful, some food good other meals a bit spare."
• "Service was very friendly and reasonably quick."
• "Katie serving us was really helpful."
• "The staff were absolutely wonderful. Nothing was too much trouble."
• "The staff are really friendly and the food is cooked nicely."

Cons:

• "Not one single person apologised for the dirty plates and mugs."
• "The ‘manager’ Alex was rude, obnoxious and spoke over us and didn’t listen to a word we said."
• "Staff were ok, one member in particular was constantly on her phone and didn't seem like she wanted to be there."
• "It was very unfortunate that it was a quiet Sunday and lots of staff on but seriously lacked in service."
• "The queue was because only 1 lady at the desk."
• "Staff seems stressed and busy- only actually saw 3 faces so maybe there was a shortage."
• "The staff were nice and the place looked good enough."

Food Quality

Pros:

• "Food was really tasty."
• "The food itself is very nice and decent portions at this price range. And obviously freshly prepared."
• "Which was delicious."
• "Food is top notch having had a mixed grill all cooked perfectly. Rare steak and nice runny eggs."
• "The Lasagne was beautiful, and the garlic bread was just perfect."
• "Good food! We had a big group eat here for a birthday and it was good."
• "The sausages, bacon, fried egg, beans and hash browns were nice."

Cons:

• "Burger and chips were cold. Only a handful of chips on each plate."
• "Super Super Low quality food!"
• "The food was also cold and the gravy for the cottage pie was watery and full of grease."
• "Croissants were raw on the middle."
• "The starter of breaded mushrooms the batter was too hard and the mushrooms were just not nice."
• "The food was tasty with good portions."
• "Then the food was very basic."

Cleanliness

Pros:

• "It was so so clean and smelt so so nice I could sleep in there can't even smell baby nappies in there."
• "Beautiful Family restaurant. Fresh clean lovely staff."
• "A light ambience calmed with carpet floors."
• "It smelt lush in the restaurant."
• "The beef was excellent."
• "We had a lovely Meal for our granddaughters birthday."
• "There was plenty of space. Low level background music."

Cons:

• "The plates were dirty, the mugs had coffee/tea rings around the inside."
• "The children's play area is dirty and smelly."
• "Seats are badly stained carpets faded tired decor but I can't stand dirty toilets disgusting!"
• "The wall below the drier was grubby and could do with cleaning and painting."
• "Very unhygienic place, grime in every area, tables not clean and cutlery was dirty with marks and bits of food still on."
• "The high chair was filthy with bits of previous food still in it."
• "The forks and spoons had bits of food left on them."

Value for Money

Pros:

• "Cheap and cheerful."
• "Unlimited coffee is always a winner with a bunch of parents at a party on a Sunday."
• "The Price was okay due to the bill coming to £130 for 11 people (food)."
• "Prices are a little high but if you sign up with your email you get discount codes."
• "Great for the price can't complain at all very good."
• "Good quality food at a reasonable price. Staff were friendly and there was a good range of options on the menu."
• "Not a bad price for a breakfast buffet."

Cons:

• "For £10.29, it wasn't worth it."
• "Shocking the 1 star is only for the young lady that took my order who was lovely however the food was bad."
• "Pretty expensive for not very much."
• "The worst jacket potato I have EVER had. That and a glass of soda water cost me over £9!!!!!!!"
• "Used to be my favourite place to eat but over the last few months, both the quality and portion size of the food has spiralled downward."
• "£9.50 just for bacon, spoonful of pouched egg hash brown and undercooked sausage which were still pink Inside."
• "For 10.99 I did think there could’ve been a few more chips especially as I’d asked for no salad or coleslaw."

Atmosphere

Pros:

• "Nice place decent carvery mainly went for the soft play which was very enjoyable for our 3-year-old."
• "Atmosphere is great too also considering."
• "The atmosphere is good for families and for kids there is a soft play (£3 a child)."
• "Stunning hotel, staff so polite, helpful and well spoken, amazing facilities, beautiful views."
• "Pleasant atmosphere."
• "Fantastic atmosphere and friendly staff who will go above and beyond to make sure you have a fantastic experience."
• "A huge venue with a soft play area for young children. Nice friendly atmosphere."

Cons:

• "Worst possible place I have ever eaten for breakfast."
• "This Brewers Fayre is awful. Would not recommend to anyone."
• "Restaurant floor was a little noisy, mainly due to staff members talking about their holidays and out of work life at high volumes."
• "The atmosphere in these franchises is non-existent, more akin to a school cafeteria."
• "The customers swearing in loud conversation right next to kids area was hugely disturbing and inappropriate too - staff said nothing."
• "Seats are badly stained carpets faded tired decor but I can't stand dirty toilets disgusting!"
• "The food is disgusting. I wouldn't feed it to my dog."