GK Motors Ltd Reviews Summary

Customer Service

Pros:

• "Andy was great, very professional and informative with no pressure at all to buy the car."
• "Completely felt at ease with Jamie and Adem from start to finish of sale."
• "Fantastic pair of blokes and honest! I like that!"
• "Purchased an e class with Nick and he couldn’t have been more helpful!"
• "GK Motors customer service was A1, so friendly and would highly recommend them."
• "Staff were very friendly and helpful."
• "Everyone was extremely helpful and professional through out and nothing was too much trouble."

Cons:

• "Editing my original review to urge people to stay away from this lot as the post sales service is appalling."
• "Gary's communication is almost none existent and we found him rude and patronising on the few occasions we did speak."
• "Had a reply from my first email 13 days ago but no correspondence since."
• "Awful experience dealing with Gary, said car came with full health check but when car got home and checked numerous issues were found."
• "I called Gary in April to ask him if he would find me an Audi TT... I heard nothing."
• "After sale - had a problem the same day I picked the vehicle up. You wait days for reply emails."
• "They were not interested and advised they were not accountable."

Vehicle Condition

Pros:

• "Car itself came very clean and tidy, inside out well detailed. Felt like buying a brand new vehicle."
• "The 7-seat capacity is a huge plus, ensuring there's ample room for my family and friends."
• "This MPV not only offers a stylish and beautiful blue exterior but also boasts a powerful 2.0L diesel engine."
• "Great price and car is immaculate inside and out."
• "Car was waiting to reviewed in a great condition and fully valeted."
• "The car was clean and in great condition for the age so we test drove, completed the purchase and drove away the same day."
• "The car was presented beautifully and everything had been taken care of prior to collection."

Cons:

• "Having a car where you cannot remove the wheels is a car that is not fit for purpose."
• "I purchased a £24k vehicle from Andy last week and having paid the full asking price before arrival, I find a dent in the wing that apparently he hadn’t seen."
• "Car was not sold as advertised dents all over the car; their own report said there is a fault with the air con."
• "Bought a Range Rover from these guys and they told me that the car had been serviced and all the advisories on mot had been repaired by a professional garage... it became apparent that these were the same issues which were highlighted on the previous mot which Gary claimed that they had been sorted out."
• "The car was beautiful apart from the mileage advertised was less than the car had done."
• "I purchased a Range Rover Evoque from GK Motors in March and within 2 weeks of having the vehicle the windscreen was leaking water."
• "Bought a car from them said condition was good for age etc travelled a considerable distance for it, Drove it home and when I took a family member for a ride in the car they heard a noise."

Warranty and After Sales

Pros:

• "Although it was a difficult fix, they have worked hard to fix it and get it back to me as soon as possible."
• "Car was fantastic, had a niggle 2 months later but was sorted by him with no fuss even though it's an older vehicle way past the manufacturer's warranty period."
• "Got the car serviced for my own piece of mind even though it had ‘allegedly’ been done. Found to have both rear shocks heavily leaking.. again covered under warranty."
• "Mercedes C class coupe AMG sport edition purchase. 3 wks in and thermostat housing leaking being sorted on warranty."
• "3 hours in, complete coolant loss - heater matrix failure, covered under warranty."
• "They advised me of two outstanding recalls that were issued on my car during summer."
• "GK motors was so helpful after I had an accident they were quick and efficient, to get me into a new car asap as needed it for my job."

Cons:

• "You are cheating people, sell cars to them and if the car is broken, you don’t give to them money back."
• "He sell to my partner a faulty car and he didn’t want to give to her money back."
• "I am now almost 1K out of pocket on a 16K car because of terrible after sales and warranty."
• "Do not bother with the warranty, it is absolutely useless."
• "Brought a car from them back in January and the service was amazing but the warranty that they sell with the cars is dreadful."
• "The extended warranty also isn't worth the paper it's written on."
• "I tried to claim on the warranty that GK Motors kept on telling me to purchase but they refused to cover the costs."