Address: Forest Rd, London, IG6 3SL, United Kingdom
Phone: +442085005580
Rating: 4.4
based on 105 reviews.
Venue and Location
Pros:
"This place is magnificent I absolutely love this venue I think its one off the top ten in my eyes."
"Excellent hall which isn't too far from major arterial routes."
"An excellent large venue out in Essex idea for weddings, and special occasions nice bar and ample parking."
"Very beautiful hall, easy to locate, very clean and fresh."
"The venue itself is perfect. It has lots of outdoor space and loads of private parking."
"All the guest thoroughly enjoyed the ample space The Willows had to offer including scenic views, accessible premiere suite with balcony, clean manned restrooms, tons of parking spaces and many more."
"The willows banqueting hall. Is a very beautiful venue in an extremely beautiful and amazing scenery location."
Cons:
"They are refusing to refunded back."
"The staff do struggle to speak english though so communicating with them is a bit tough."
"Do not think about making inquiry with this venue, they will promise you the world."
"Nice place for weddings but staff/manager is rude... I asked for a glass of water at the bar and was rejected..."
"Would never visit here as very inconsiderate towards the local community. Excessively loud fireworks on event nights into the early hours of the morning making it very difficult for locals and their pets to relax."
"They have no consideration for the local population, those who have to work early, pets and children. Fireworks most nights, they go past 23:00 which is against the law."
"However the actual venue lacks the wow factor inside. It doesn't have the glamour of the outside nor does it feel very grand."
Management and Staff
Pros:
"I had my wedding reception at the willows hall, I can not thank the management and team enough for making my day so special, everything was perfect."
"Highly recommend The Willows and the team if you’re looking to host your next big event or cater any small occasion up to 120 guest in premier suite."
"Firstly I would like to thank the management of Willows, especially Mina who made it possible for my daughter to get married having gone through two date changes without any issues."
"Stunning venue and amazing management - thank you ever soo much for all the support and help on the day - the team are truly amazing."
"Staff were friendly and helpful especially Sonu who went above and beyond for us to have a perfect event."
"Our guests absolutely loved the venue and service provided."
"I'd like to make special mention of Sonu, who worked so hard to make sure everything went smoothly, you really are a credit to Willows."
Cons:
"Appalling / Shocking place... People arguing with each other. I think this place needs to stop or there timing should not exceed after 9pm."
"Very unprofessional and greedy individuals."
"I have just started court proceedings against Willows with a view to recovering most of the £14,000 that we paid."
"After 5 months of trying to cooperate with team/venue... the company is reluctant and adamant no refunds will be given."
"The management has been shambolic, in relation to customer weddings booked during covid-19 that could not go ahead, where they have taken customer deposits whilst refusing to refund."
"Not once did the management try to communicate with the client to address the reasons etc this is not the service paid for."
"For a wedding venue it is overpriced."
Food and Catering
Pros:
"When the food was served at our tables I must say 'Fatiha' done a splendid job in ensuring that we were well catered for and food and drink were aplenty and all served with a smile."
"On the day itself we were well looked after by Sonu and as mentioned all of our guests were hugely impressed by the venue, facilities, service and most notably the food."
"The guests loved there over 5 different choices for desserts. And the fresh jalebi stand was absolutely amazing.. everyone loved it."
"The food was absolutely spectacular and the level of detail that went into the small touches were exceptional."
"There was plenty of choice for starters and mains. Furthermore, the portion sizes were good and there was plenty of food nothing went short."
"The reception was fabulous and all my guests are raving about the food."
"The food was to die for. All our guests are still talking about it now and saying it was the best wedding they have ever been to!"
Cons:
"I had to ask about 50 times for a slice of cake and they kept saying they will bring it, after all that they said it was finished."
"The cake was not sliced and served by the caterers. Instead guests had to get up, cut their own cake slice, use plastic plates again."
"The catering staff and food delivery was very poor and let the whole thing down."
"No starters, someone else sitting on our table but they refused yo move the people who shouldn't be there in the first place as our 3- 4 families got together."
"one of the workers actually gave me a dirty look and ignored me when I asked them something."
"If you do decide to book this venue, avoid using their own caterers as they are terrible and overpriced for what you get."
"Extremely rude people. Refusing guest to enter in the car park even though there are plenty car parks."