Pizza Hut Head Office Reviews Summary

Delivery Time

Pros:

• "Hello, I was really satisfied by the delivery time I've got my pizza on which was 20 min's from pizza hut north coast kilo 57 Alexanderia road Egypt."
• "Delivery was at 7.38pm."

Cons:

• "Ordered food for delivery at 6:45pm and it arrived at the door at 8:45pm."
• "Just ordered pizzas what can I say apart from disgusting they late being delivered and cold."
• "Delivery took over 2hours to arrive."
• "I ordered a pizza online with delivery meant to be from our local Pizza Hut. This was on 6 July 2019. Two hours later the pizzas still hadn't arrived."
• "Pizza arrived cold, nearly an hour late, driver lied about having previously phoned."
• "Grays Pizza Hut really really bad service waited more then 2 hrs for the pizza."
• "Appalling Service. Food delivered over 2 hours late and was stone cold."

Customer Service

Pros:

• "Got through to head office and spoke to patrisha. She was great. Lovely lady very apologetic and very helpful."
• "Spoke with Josh very apologetic... A full investigation was promised and outcome guaranteed to be passed on to me."
• "The server was called ebony she was very understanding."
• "Customer team were amazing, friendly, funny & very good at what they did."

Cons:

• "I called the Kingsbury Pizza Hut and explained the situation to the Manager... he didn't even have the sense to apologise."
• "Absolutely awful customer service place an order for delivery on the 10th got told they had no drivers."
• "Your Redditch store should either be shut down or all staff apart from drivers sacked for total incompetence and rudeness."
• "Never again will I put myself through this and there are far better Pizza places I can order from these days than to put myself in a situation with a company that DO NOT TREAT CUSTOMERS RIGHT!!!"
• "The service I received was disgusting and this was service from the actual store manager."
• "Really poor service in Hayes pizza hut called to order food for delivery got voucher buy one get one free delivery or collection they refused to deliver really bad customer service the person was so rude on the phone."
• "Worst customer service I have ever encountered."

Order Accuracy

Pros:

• "Appreciate the refund, ice cream and bottle of drink gratis."

Cons:

• "second time this week, ordered pizzas, first order was wrong, had to wait for second pizza to arrive 45mins later."
• "3 times with incorrect order or missing items."
• "WRONG SIZE drink, WRONG PIZZA width wasn’t PAN, EVERY your PAYING for DIPS you DONT get it."
• "The pizza that did come out was 95% vegetarian covered in peppers. Which I don't eat."
• "My partner ordered a pizza with no chillies,when it came it was covered in jalapeños."
• "Very Rude Manager! Messed up my order."
• "All arrived except one item value £4.99."

Food Quality

Pros:

• "We had been using Pizza Hut Solent Road Havant EVERY Wednesday for the last 4 years, great service, experience, value & food quality."