Real China Reviews Summary

Food Quality

Pros:

• "Chicken curry was good."
• "The food was very hot and tasted lovely like you would get from a takeaway."
• "Food was really good and there was a wide choice of dishes."
• "The variety of dishes ensures that there's something to please every palate, and the quality of the food is consistently impressive."
• "Pretty good selection of good quality food, large prawns, plenty of meat in dishes not just sauce, food for picky kids, and lots of deserts, good choccy cake."
• "The food is fresh extremely tasty and service very prompt."
• "Loved the starters, spice level was perfect."

Cons:

• "Food didn't have much of a taste."
• "Over priced and food was cold so avoid."
• "The food was cold chicken was so over cooked it was dry."
• "All the food is bland dry and salty, the shredded duck has the texture of mushy fish."
• "Everything tasted like it was reheated multiple times."
• "The food was disgusting, dried out, bland, the meat, what there was, was rock hard."
• "The food was terrible."

Service

Pros:

• "Service was nice and quick."
• "Good food, value for money and the staff is helpful."
• "The team are really friendly and work very hard."
• "The staff were very friendly and helpful."
• "Staff were all very friendly from the guy that greeted us and took payment on way in to all the staff that clear your plates."
• "The staff were very friendly and attentive too."
• "Great all you can eat experience, friendly staff and neat facilities."

Cons:

• "Poor customer service. The staff are not bothered whether the food trays have food or is empty."
• "Staff had extremely poor communication skills as I had to ask for food to be re-filled several times."
• "When we consulted the manager on the food selection, or lack of it, he was rude and unapologetic."
• "The team have no care for customer satisfaction so we ended up paying £15 for food that was inedible."
• "Unproffesional staff were eating food with fingers from buffet."
• "Staff just minding their own business than taking care of customers."
• "The staff just stand there like lemons doing nothing they don’t keep the food stocked."

Value

Pros:

• "Really good price, Totally recommend."
• "For the price I went in with expectations and they were met."
• "Great value for a quick lunch if you're not too picky."
• "Less variety compared to other buffet restaurants but price is also cheaper at £15.99 for a weekend buffet."
• "The prices are highly competitive compared with similar establishments in Hertfordshire."
• "Mid-week Chinese lunch buffet for £8.50."
• "Great value and fine tastes."

Cons:

• "I would not recommend at current standard."
• "Used to be ok but they have put up the price to £12 now which is, frankly, ridiculous for the quality of food they offer."
• "It’s not worth the money you paid for it’s poor quality even if you compensate with the big quantity of food."
• "It wasn't good value."
• "Over priced and poor quality food."
• "Paid £16 per person. After today's experience will not be returning."
• "Overpriced £16 per person will not return."

Cleanliness

Pros:

• "The best part is the staff allowed you to have a quick walk around to see first before deciding."

Cons:

• "Floor in the corners could do with a good mopping as there was a concentration of dirt."
• "The floor was filthy, lots of squashed food on it and as for the toilets they stank."
• "Toilets could use some attention but they were serviceable."
• "The cutlery was dirty the plates were dirty."
• "Toilets was horrendous!"
• "The whole restaurant wasn't clean, lots of food on the floor."
• "The toilets were in an awful state both times I went in. Bins overflowing, hand dryer broken."

Vegetarian Options

Pros:

• "They have a fair amount of options. The prices are accessible."

Cons:

• "Also they made it clear that they didn't give a damn thinking about vegetarians!"
• "Hardly anything for vegetarians! Can't find any egg in that super bland egg fried rice."