Lookers Volkswagen Battersea Reviews Summary

Customer Service

Pros:

• "Mark was an incredibly helpful and reassuring person to help me with my car servicing."
• "I had an outstanding experience with Harriet when I needed help replacing my car keys."
• "The customer service Jason provided was second to none."
• "I was met by Jay when I came in and he is such a nice, friendly guy."
• "Richard in CSLO is the best individual at this branch, he is genuine and honest."

Cons:

• "Possibly the worst customer service I have ever experienced."
• "Ive had my time and effort wasted by this dealership."
• "Dropping one star as I do wish it had been clearer that diagnostics were such a significant extra charge."
• "The phone is often not answered. Timings of repairs are not kept to."
• "Approach with caution! Poor customer service traveled 1hr 30min to view a car and the car was no longer there to be viewed."

Quality of Work

Pros:

• "Excellent service when it came to getting replacement keys."
• "Vehicle cleaned exceptionally well inside and out as part of service."
• "I always have a great experience at Lookers Battersea."
• "A very easy booking-in process, backed up by professional, courteous staff."
• "We went to Lookers Volkswagen Battersea to service our Tiguan Allspace."

Cons:

• "They managed to break something that wasn't even an issue when I brought it in."
• "I’ve been coming here for car MOT and service for a few years now and have always had a very good experience."
• "Extremely poor all round. I took the car to the service centre to specifically check the valves on the rear tires."
• "I obtained a full service for my 14 year old Golf at Lookers Battersea and when I got it back, it looked as good as new."
• "The repair was carried out efficiently on my VW, a bit pricey which I guess dealerships are."

Sales Experience

Pros:

• "We recently purchased our daughter’s first car at Lookers Battersea."
• "I recently purchased a Volkswagen from Lookers Battersea, and I wanted to share my experience."
• "Leanne, always takes the time to go through the features and helps setting the up things like, Keys and phones."
• "Absolutely fantastic service from Zainab at Lookers in Battersea!"
• "A constant nightmare - avoid! Bought a car and have had constant issues and terrible customer service."

Cons:

• "I contacted the dealer ship directly as I had an emergency break down."
• "Ive had my time and effort wasted by this dealership."
• "Overall good experience. Most of the staff were friendly and helpful."
• "My car went to VW lookers in Battersea for warranty recall, as well as a broken front speaker."
• "Lookers VW Battersea offer an exceptional service."

Communication

Pros:

• "I had an outstanding experience with Harriet when I needed help replacing my car keys."
• "The customer service Jason provided was second to none."
• "Really great service. I dropped off my husband’s car for a MOT."
• "I’ve been coming here for car MOT and service for a few years now and have always had a very good experience."
• "A well run garage with friendly staff in a central London location."

Cons:

• "Possibly the worst customer service I have ever experienced. Little or no communication."
• "Ive had my time and effort wasted by this dealership."
• "My car went to VW lookers in Battersea for warranty recall, as well as a broken front speaker."
• "I would not recommend using this dealership. The young sales assistant who initially dealt with us lost some sensitive paperwork."
• "Very bad customer experience I ever had! I booked my car for the service."