Address: 370 Princes Rd, Dartford, DA1 1LN, United Kingdom
Phone: +441322777574
Rating: 3.8
based on 331 reviews.
Customer Service
Pros:
"Excellent customer service, in fact the best I have received so far from any VW dealer/ service center."
"They have gone to great lengths to minimise contact and the staff were friendly and informative."
"Lee was brilliant and attentive from start to finish."
"Steve Coaten was faultless start to finish."
"I was looked after by Tracey, who was very professional. She kept me up to date with my car’s progress and when the job was completed, went through all of the paperwork with me."
"Excellent staff very friendly and always willing to go above and beyond, Vanessa in reception is amazing!!"
"The service team at Beadles in Dartford could not have been more helpful with friendly and efficient service."
Cons:
"Car not cleaned properly, wheel nuts and bolts that were carefully placed in my boot area, you know where it’s supposed to go wasn’t put back properly, casing and bolts all over the boot!"
"Poor level of service at the service reception area."
"If I could give 0 stars for customer service I would. Absolutely awful experience in store today."
"Very disappointed with your customer service."
"Overall a shocking experience, I've never been treated so badly by someone who is supposed to be in customer service."
"Horrendous customer service, rude staff and incompetent at doing anything other than taking your money."
"The service advisor/manager Tracy was more worried about me giving them a 5 star rating than actually caring about why I was unhappy."
Communication
Pros:
"Timely, well informed of all things going on with MOT & Service, professional service team and really helpful/friendly."
"Customer service was very nice, and people have been professional from 'Welcome' to 'See you later'."
"Staff is professional and polite, they keep you updated through text messages and send a full detailed report."
"I was updated quite well throughout on status and prices."
"Customer services over the phone were great!"
"Very happy with our service with Steve. Made the process really easy for us and worked hard to find us a car before Christmas and gave us updates and regular follow ups."
"Great service from the go, gentlemen in yard found a space for me to park my car for service, in a very courteous and efficient manner."
Cons:
"However communication leading up to the day of the service could be improved, I received confirmation of the booking via email but it did not include a price or specific time."
"Booked in for a service and investigate fuel flap not opening. Car was in for 2 days was not kept updated at all as promised."
"The minor service and MOT was NOT carried out on the day I had booked my car in for."
"What a terrible client experience. Booked my Touareg for a service and could not quite believe how VW Dartford tried to rip me off."
"Very disappointed car was booked in and not seen until the next day, no update is given until you ring."
"Poor communication - had an appointment booked for mot and minor service."
"Booked service online and received information by mail that I will get a call from the retailer which I never did."
Service Quality
Pros:
"They performed some free health checks on the tyres etc. which was a nice touch."
"The best experience I've ever had buying a used car."
"Top notch service again 3 years later with my next car."
"Great service yesterday for my cars MOT - love the video that is sent explaining each aspect and any works required."
"The booking in was quick and easy, and the car had been cleaned when I collected it."
"I've been using Beadles Dartford for the past 3 vw's I've owned and their level of service has always been of the highest standard."
"All work undertaken was warranty work with no issues or quibbles."
Cons:
"Dismantled my car to replace Cambelt but didn't have time to complete job."
"Do yourself a favour on go some place else. Dropped in my car on a Monday morning for servicing got the car back on that week Friday and a pre approved hefty quote- after calling and pestering daily!"
"When the car arrived it was in a complete state. Definitely not a new car finish."
"Actual quality of extortionate prices paid and resolving of issue was a joke!"
"It took 15 days to fix a sliding roof only to be exactly the same as before."
"The VW all in service plan does not actually include any parts and is basically just a check so that they can tell you what you must pay for, an absolute waste of money."