Group 1 Volkswagen Maidstone Reviews Summary

Customer Service

Pros:

• "Honestly the best car buying experience I have ever had."
• "Absolutely amazing, I rang them regarding my company car and a few issues I had, they booked it in the next day, fixed the problems and went the extra mile."
• "Fantastic service from start to end! I have never brought from a main dealership before, and I would highly recommend this branch to anyone!"

Cons:

• "Shocking customer service from the sales team from start to end!."
• "Shocking customer service, paid deposit for a car booked my 4-hour train journey only to be phoned up 1 hour before arrival to tell me the paint had fell off the door."
• "Service department lacks great customer service. On the fifth time of trying to speak with one of the service assistants, I was informed they’d been too busy to give me a quick call back!"
• "Showroom looked good, plenty of staff there but none seemed to be willing to serve."

Communication

Pros:

• "I bought a car from here 5 days ago and have been ringing them up a lot for some advice... They’ve been more than helpful."
• "Just want to say ordered a new car last week of August arrived and collected by 19th of September, so polite and helpful."

Cons:

• "Additionally, their communication was so poor throughout, I had to keep calling & chasing."
• "Didn't actually get as far as buying a car from them. I called them last night to enquire about a car they were selling, they promised to phone me this morning... no such phone call."
• "All great until you have paid then they don't want to know. Purchased a polo engine light was on when test drove the car told it would be all sorted. Took two weeks of calls and emails to get all the paperwork."

Quality of Work

Pros:

• "They sent me a good video of the underneath of my car which told me the rear brake pads would need replacing soon."
• "Another VW dealer let me down badly on some parts service/supply but I knew I was travelling past Maidstone and called ahead to enquire with this dealership. These guys helped me out with what I needed."

Cons:

• "My wife had her Beetle serviced there a while back and they didn’t tighten the drain bolt up properly which meant over the past few months, the car slowly leaked oil all over our drive."
• "Visited the firm as my front assist sensor was not working, they wanted to charge me '£400 to recalibrate' when I looked the sensor needed clipping back in, took me 2 seconds and works perfectly."
• "Did have my car valeted while it was there but my 5-year-old could have done a far better job than the clowns they had cleaning my car."

Trustworthiness

Pros:

• "I was very impressed with the standard of service I got with Beadle. I arrived at their showroom without an appointment because I had a problem with the locking nuts on my golf."
• "The service received today by Jessica was absolutely outstanding."

Cons:

• "Don’t trust any of the salespeople... apparently having the bottle opener in the car still means it’s been well looked after."
• "Car in for routine service and MOT, flagged by service dept 'recommended brake fluid change and air-con re-gas' which after consideration we declined. Upon checking the electronic service record we found the car had both brake fluid change and air-con gassed less than 12 months ago."
• "Terrible!!!! Where do I begin 21st July put my car in to have new tyres 8 o'clock am waited 1 and a half hours to tell me they had put the wrong tyres on my car."