JCB Volkswagen Medway Reviews Summary

Customer Service

Pros:

• "The staff are also nice and friendly."
• "The service we received from Grant at JCB was second to none."
• "The staff here have gone above and beyond in giving great service especially Steve who took the time to reassure and calm a frustrated customer not with jcb but with their own insurers inability to communicate."
• "A massive thank you to Bod Virdi. He went above and beyond to ensure we had the best experience."
• "Thank you Sanj! Amazing customer service. Went above and beyond to make the purchase of my new car easy and enjoyable along with the part exchange of the old."
• "Excellent customer service from James. Good communication, prompt responses."
• "Excellent customer service from Katie."

Cons:

• "Not happy at all with the way my lease contract was handled. Emails ignored and wrong information given including the amount of deposit that was payable."
• "Can’t get them off the phone when you’re buying the car but any problems and it’s impossible to get hold of anyone!"
• "They are not interested it rectifying any of these and have stopped replying all together."
• "Appalling service staff can never give a straight answer. Never call you back."
• "Rude!!! I don't know how to reply to you but I popped in to ask about how to get my car back after my key in the fob broke and I could not get into my car. No help from lady who reception put in front of me."
• "After browsing the new electric cars for a while someone asked us if we needed help. We said we did. He said one of the sales people would be with us in two to three minutes. We waited. And we waited. And we waited. No-one came."
• "I raised this with the after sales manager, Steve Mcgannon, who unfortunately just ignored my e mail."

Vehicle Purchase & Delivery

Pros:

• "Have had my up! serviced here for four years now and all the work's always been performed on time and to a high standard."
• "We have been buying our cars from JCB Medway for 20 years and have just taken ownership of the next one."
• "Excellent experience, both with sales and service. I am under no pressure to get a sale, and I go in and discuss what requirements I want."
• "The car arrived and was prepared quickly for me to pick up in a hassle free manner."
• "Picked up an 18 Reg VW Tiguan on Friday and are really pleased with the vehicle and also the Service received."
• "Thankyou to James Callaway for a very smooth purchase experience of my new Golf R."
• "I picked up my new Polo GTI yesterday, ordered through Drive the deal."

Cons:

• "Sold me a car with no service history."
• "The finance deal was cleverly disguised to include a GAP cover that i never wanted as the price at the dealership was more than 3 times the cost outside and also didnt cover the term of the finance."
• "The incorrect size tyres, which would invalidate any sort of insurance claim."
• "Windscreen wipers that should have failed the MOT it supposedly had."
• "Took my wife's VW Passat to JCB Medway to have the emissions alteration carried out. Within 48 hours it developed an emissions problem."
• "Ordered a car back in September 21 on finance and was given a ETD of Jan 22 but finally got the car in March end after much chasing regularly for updates."
• "We bought a Toyota and the car was delivered with the tyre warning light on."

Service & Maintenance

Pros:

• "Brought my Golf R from hear yesterday. Was dealing with James, excellent service an absolute gent."
• "Staff were friendly, professional and courteous."
• "Showroom was clean and tidy, staff were polite."
• "Picked up my new car last week. Excellent service all round from Sanj."
• "Me and my partner purchased a T ROC tonight, great car but more importantly Fantastic service."
• "Phil is in the league of gentleman and couldn’t be more helpful."
• "Impressed with Mr bods sales skills, bought new car last month drives smooth and super nice, provided some great advice and handover was smooth."

Cons:

• "Took my car here for it's first year service, and they forgot to refill the coolant."
• "I find their aftercare service poor."
• "Very disappointed, twice I went to diagnose the same problem. Both times they said the noise was coming from the tyres."
• "Absolutely shocking with their customer service at Gillingham centre, from purchasing the vehicle to putting it in for MOT & service 1 year later & then finding item missing from my car when I got it back."
• "Car delivered in unsafe condition!"
• "They get you to have a recall not dated you go and do it as it's important they do a 2 minute check while making you wait the whole day."
• "Do not book service there if you aren't available to see what is done to your car. Done my car service with them and been cheated."