Group 1 Volkswagen Sevenoaks Reviews Summary

Customer Service

Pros:

• "Daniel was absolutely brilliant and made the process very easy and straightforward."
• "We will definitely be returning to this dealership."
• "Although I did not manage to get the car I wanted, the customer service from this garage was faultless."
• "Very proactive in giving the customer value for money as well with the annual service plan offered to us."
• "Good customer service. Pleased with work on my car."
• "Amanda had everything ready for when we arrived and suggested some nice places to visit within walking distance while we waited for the car to be ready."
• "Customer service was helpful and I was given a range of dates to choose from."

Cons:

• "Never again."
• "When I was eventually seen, it was an uncomfortable experience. The sales manager shouted so loudly and aggressively at the salesman dealing with me it could be heard outside his office and across the sales floor."
• "Stood at reception waiting to buy a car for 15 minutes. At least a dozen staff saw and ignored me."
• "Where has the customer service gone these days? Called in last week Thursday for a quote on a repair. Was told it would be ready on Friday... got no phone call."
• "The lady I dealt with when I first dropped my car off was very miserable and didn’t even acknowledge me, just went straight to booking the car in."
• "I walked in on a quiet Thursday morning all ready to purchase a used car from Beadles that I'd seen on their forecourt. I stood at the empty main desk for over 10minutes whilst staff in the background just watched and ignored me."
• "Went to look for a car today walked around outside all round the showroom, good at talking amongst themselves but cannot ask a customer if they would like any assistance."

Service Quality

Pros:

• "Service was done efficiently and like the video report."
• "Got back to the garage to find they had even valeted my car (no extra charge) as part of the service."
• "The car was done in good time, nice and clean and the price was as quoted."
• "Car washed and valeted, also they did a wiring issue whilst it was in."
• "Beadles have just serviced my Golf Mk 8. They were very helpful."
• "Very easy to check in before arriving for service so very quick process."
• "I was greeted by Nicola at the service desk, I was advised of the service and the wash will take about an hour and a half, True to her word exactly 1 1/2 hours later My car presented back to me serviced and washed."

Cons:

• "Took my car for a standard warranty repair and left it here for 3 hours. They completely wrecked it!"
• "Poor service as they managed to overfill my golf's engine oil (by well over a litre) which can cause major issues if not rectified."
• "Not the best. The staff are friendly enough although VW as a whole charge a lot of money for a service (£319 for a Polo) plus another £130 for air condition re-gassing, that’s £450!"
• "Also no courtesy car was offered, no valeting interior and they didn’t even bother to put the Back seats back together!!!"
• "Efficient drop-off and collection. I was disappointed that the car hadn't been washed or vacuumed though."
• "Now experienced the first service and most disappointed. We were the only customers in the dealership to collect the car after its service and were given no feedback on the service."
• "Awful. Simply awful. Car booked in for a service... It hadn’t been serviced..."

Communication

Pros:

• "Car was booked in for mot over the phone and got a quick confirmation via email all fine then a few days before was it was due I got a text reminder which I did not mind."
• "They contacted me to offer their apologies. That's a nice touch from them."
• "Update Jun 19: Further works done at Beadles VW this week. Good as always. Amanda in Service Dept is a pleasure to deal with."
• "Daniel was very helpful, knowledgeable about the car and always responded quickly to emails and calls."
• "Excellent communication during service re options."
• "The service staff are friendly and helpful, there was no waiting as drop off was at pre-booked time."
• "I have always found the servicing to be efficient and the staff helpful and friendly."